Contact Center Representative- Clinical

Evara Health • Clearwater, FL

6h • Onsite

About The Position

Evara Health provides essential, high-quality care to the communities who need it most through 17 centers and mobile units, offering primary care, dental, behavioral health, pediatrics, and more. Evara Health is recognized for its innovative, team-based approach, commitment to community health, and dedication to making healthcare accessible for all. Team members are driven by purpose and supported by a strong, community-focused culture, offering a career that goes beyond a job and changes lives. The Contact Center Representative- Clinical provides high-quality customer service by responding to inquiries, directing calls appropriately, and collaborating effectively with team members across departments. This role involves scheduling appointments, managing pre-registration, verifying insurance, and utilizing tools such as panel lists and discharge notifications to support patient access and continuity of care. The representative will accurately record patient interactions and outreach in the EHR, prepare reports as required, and support clinical operations by processing medication refills, triaging clinical calls, escalating appropriately, and adhering to protocols and timelines.

Requirements

• Completion of an approved Pharmacy Technician program.
• Minimum of 1 year of direct patient care or clinical support experience required.
• Strong understanding of medical terminology, appointment scheduling protocols, and electronic health records (EHR) systems.

Nice To Haves

• Prior experience in a healthcare contact center, outpatient clinic, or similar setting preferred.

Responsibilities

• Provides high-quality customer service by responding to inquiries, directing calls appropriately, and collaborating effectively with team members across departments.
• Schedules appointments, manages pre-registration, verifies insurance, and utilizes tools such as panel lists and discharge notifications to support patient access and continuity of care.
• Accurately records patient interactions and outreach in the EHR, and prepares reports as required.
• Supports clinical operations by processing medication refills, triaging clinical calls, escalating appropriately, and adhering to protocols and timelines.

Benefits

• 15 days of paid time off with an option to cash out unused day
• 10 paid holidays and an additional day off for your birthday.
• Enjoy a free gym membership to support your health and fitness goals.
• 403(b) with 2% employer contribution up to 4% match
• Tuition reimbursement eligibility which includes $1,500 per year.
• Medical, Dental, Vision, Life, Short & Long-Term Disability + extra coverage options.
• Confidential counseling, legal & financial advice through EAP

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees