Cantonese Small Business Banking

TD•Markham, ON

13d•Hybrid

About The Position

Helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver from 7am EST – 12am EST, 7-days a week for more than 27 million TD customers. Small Businesses play an integral role in our communities, and we strive to tailor a unique experience for these customers. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.

Requirements

High School Diploma or equivalent.
Exceptional communication and listening skills and a curiosity to help Business Owner's meet their needs and resolve concerns.
Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
Flexibility, resiliency, and a positive attitude when responding to challenging situations, while understanding the unique needs of a Business Owner
Ability to work both independently and as part of a team.
Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.

Nice To Haves

Fluent in Cantonese and/or Mandarin, Language assessment to be completed during interview
Experience in financial or service industries.

Responsibilities

As the voice of TD, you’ll be passionate about understanding our customers.
Assisting in-bound callers with business account inquiries.
Resolving an issue by providing advice and recommending a TD product or service.
Consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.
Consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
Resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
Consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
Actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.