Contact Center Member Relationship Specialist 1
Summit Credit Union•Village of Cottage Grove, WI
•Onsite
About The Position
JOIN SUMMIT CREDIT UNION AS A CONTACT CENTER MEMBER RELATIONSHIP SPECIALIST! Do you love helping people? Are you energized by a fast-paced environment where every day brings new opportunities to make a difference? If so, Summit Credit Union wants you on our team!
Requirements
- A passion for service and a knack for building relationships.
- Experience in customer service, call centers, or financial environments (minimum two years preferred).
- Strong communication skills—both written and verbal.
- Ability to multitask and stay organized in a busy setting.
- Basic/intermediate Microsoft Office skills and comfort with digital tools.
- High school diploma or equivalent required.
Nice To Haves
- Preferred if you speak Spanish fluently
Responsibilities
- Serve members with excellence via phone and video—voice calls and video are your top priority!
- Build trust and rapport by understanding members’ needs and recommending products and solutions that strengthen their financial well-being.
- Solve problems creatively and go above and beyond to exceed expectations.
- Take ownership of member situations, follow up as promised, and help us continually improve our service.
- Work collaboratively as part of a dynamic Contact Center team.
- Adapt and respond to changing situations and multiple priorities in a fast-paced work environment.
Benefits
- Health, dental, and vision insurance
- Retirement savings plan with employer match
- Paid time off and holidays
- Employee wellness programs
- Tuition reimbursement
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
