Contact Center Member Relationship Specialist 1

Summit Credit UnionVillage of Cottage Grove, WI
Onsite

About The Position

JOIN SUMMIT CREDIT UNION AS A CONTACT CENTER MEMBER RELATIONSHIP SPECIALIST! Do you love helping people? Are you energized by a fast-paced environment where every day brings new opportunities to make a difference? If so, Summit Credit Union wants you on our team!

Requirements

  • A passion for service and a knack for building relationships.
  • Experience in customer service, call centers, or financial environments (minimum two years preferred).
  • Strong communication skills—both written and verbal.
  • Ability to multitask and stay organized in a busy setting.
  • Basic/intermediate Microsoft Office skills and comfort with digital tools.
  • High school diploma or equivalent required.

Nice To Haves

  • Preferred if you speak Spanish fluently

Responsibilities

  • Serve members with excellence via phone and video—voice calls and video are your top priority!
  • Build trust and rapport by understanding members’ needs and recommending products and solutions that strengthen their financial well-being.
  • Solve problems creatively and go above and beyond to exceed expectations.
  • Take ownership of member situations, follow up as promised, and help us continually improve our service.
  • Work collaboratively as part of a dynamic Contact Center team.
  • Adapt and respond to changing situations and multiple priorities in a fast-paced work environment.

Benefits

  • Health, dental, and vision insurance
  • Retirement savings plan with employer match
  • Paid time off and holidays
  • Employee wellness programs
  • Tuition reimbursement
  • Career advancement opportunities
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