Contact Center Lead
About The Position
Corda Credit Union is hiring a Contact Center Lead for our Contact Center located in Hiawatha, IA. This is an incredible opportunity for an experienced Contact/Call Center Representative who is ready for their next career chapter in a lead role. As a Contact Center Lead at Corda Credit Union, you will coach and support the team to help them meet their goals. You will be the main point of contact for technical and operational issues, track performance, and provide hands-on guidance and motivation. Each day, you will focus on delivering excellent member service, building strong relationships, and giving trusted advice, all while reflecting the core values of Corda Credit Union. Why this role stands out: Collaborate with a high-performing team Drive exceptional member experiences while delivering holistic financial solutions Play a key role in community engagement and local growth Join a company recognized for Member Focus and Career Growth Access to our very generous benefits and encouraged work/life harmony https://www.cordacu.org/careers/#benefits To succeed as a Contact Center Lead at Corda Credit Union, you should have strong interpersonal and communication skills to connect with members and understand their financial needs. You will guide the Contact Center team with kindness and tact, while managing multiple members and deadlines efficiently-all while maintaining a high standard of service. A commitment to member service is essential for building trust and long-term relationships.
Requirements
- Strong interpersonal and communication skills.
- Ability to connect with members and understand their financial needs.
- Commitment to member service.
- Authorized to work for ANY employer in the U.S.
Nice To Haves
- Experience as a Contact/Call Center Representative.
Responsibilities
- Coach and support the team to help them meet their goals.
- Serve as the main point of contact for technical and operational issues.
- Track performance.
- Provide hands-on guidance and motivation.
- Focus on delivering excellent member service.
- Build strong relationships.
- Give trusted advice.
- Guide the Contact Center team with kindness and tact.
- Manage multiple members and deadlines efficiently.
- Maintain a high standard of service.
Benefits
- Generous benefits
- Encouraged work/life harmony
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
