Contact Center Lead

Corda Credit Union•Hiawatha, IA

8d•Onsite

About The Position

Corda Credit Union is hiring a Contact Center Lead for their Contact Center located in Hiawatha, IA. This role is for an experienced Contact/Call Center Representative ready for a lead position. The Contact Center Lead will coach and support the team to help them meet their goals, serve as the main point of contact for technical and operational issues, track performance, and provide hands-on guidance and motivation. The role focuses on delivering excellent member service, building strong relationships, and giving trusted advice, while reflecting the core values of Corda Credit Union. The position offers collaboration with a high-performing team, the opportunity to drive exceptional member experiences and deliver holistic financial solutions, a key role in community engagement and local growth, and recognition for Member Focus and Career Growth. The company also offers generous benefits and encourages work/life harmony.

Requirements

Strong interpersonal and communication skills to connect with members and understand their financial needs
Ability to guide the Contact Center team with kindness and tact
Ability to manage multiple members and deadlines efficiently
Commitment to member service is essential for building trust and long-term relationships
Authorized to work for ANY employer in the U.S.