Contact Center Fraud Representative - Onsite Kingwood, Texas

Regions • Houston, TX

2d • $40,102 - $48,174 • Onsite

About The Position

At Regions, the Contact Center Fraud Representative responds to customer's inquiries or complaints regarding fraud. This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Ability to accurately observe stable and scrolling on-screen text and images
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
• Ability to operate a keyboard and mouse to type and make on-screen selections
• Ability to work at a computer for extended periods of time

Nice To Haves

• One (1) year of customer service or related experience
• Ability to adhere to policies, procedures, and guidelines
• Ability to multi-task and work in a fast-paced environment
• Ability to solve problems
• Basic computer skills and ability to navigate various systems
• Basic customer service skills
• General knowledge of banking
• General knowledge of fraud monitoring or fraud claims process
• Strong verbal, written communication, and organizational skills
• Time management skills
• Experience with Financial Crimes/ Fraud is highly preferred.
• Prior experience in high volume Call Center Environment
• Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
• Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
• Must test on speedtest.net to confirm download speed or provide documentation from provider
• Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi-Fi and Wi-Fi extenders are not allowed.
• This position must be within a reasonable distance of the following location Kingwood, TX. Regions will not provide relocation assistance for this position, and relocation would be at your expense.

Responsibilities

• Answers calls from customers that are fraud related
• Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies
• Coordinates problem resolution with appropriate departments
• Informs customers of standard procedures or resolution of problem
• Works with either close supervision or under clearly defined procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED