Contact Center Director of Sales

Russell Cellular • Springfield, MO

4d

About The Position

Russell Cellular is seeking a dynamic Contact Center Director of Sales to lead our consumer and business telesales operations. This role is responsible for driving sales growth, operational performance, leadership development, and strategic execution across a high-volume contact center environment. This is an opportunity to lead a large, evolving organization, influence company strategy, develop future leaders, and drive meaningful business results in partnership with Verizon. Since 1993, Russell Cellular has grown into one of the nation's largest Verizon Authorized Retailers, serving customers through hundreds of locations across the country. We are committed to developing our people, supporting our communities, and creating opportunities for employees to grow personally and professionally. As a Russell Cellular employee, you will practice Russell Cellular’s core values of Integrity, Expertise, Initiative and Service and will live out our brand foundation of Care for Every Person with your team, customers and members of the communities in which we do business. Apply today and help shape the future of Russell Cellular's contact center sales and customer experience operations.

Requirements

• 7+ years of leadership experience in sales, customer operations, contact centers, telecommunications, retail, or a related field.
• Proven success leading leaders and driving sales and operational performance.
• Strong experience with KPI management, analytics, and team development.
• Excellent communication, organizational, and decision-making skills.

Nice To Haves

• Telecommunications or wireless industry experience.
• Experience leading consumer and B2B sales teams.
• High-volume contact center leadership experience.
• Experience working with major carriers, vendors, or strategic business partners.
• Experience leading organizations of 100+ employees.

Responsibilities

• Lead, coach, and develop managers and frontline teams.
• Drive sales performance, revenue growth, and conversion results.
• Oversee contact center operations, customer experience, and workforce planning.
• Manage KPIs, performance accountability, and continuous improvement initiatives through data.
• Provide strategic direction for training and leadership development.
• Lead cross functional Initiatives.
• Build strong partnerships with Verizon and key business stakeholders.
• Collaborate across departments to achieve company goals and drive business results.

Benefits

• Medical, dental, vision, and life insurance benefits.
• 401(k)
• Paid time off, paid sick leave, and company holidays.
• Employee Assistance Program (EAP).
• Verizon discounts, sales contests, and performance incentives.
• Career development, advancement opportunities, and paid training.
• Same day pay options.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed