Contact Center Associate 1 - Remote Connecticut

Webster Bank•Southington, CT

1d•$19 - $21•Remote

About The Position

The Client Service Associate will be the frontline point of contact to uncover and support client needs. The top priority will be to ensure client needs are satisfied with every interaction while ensuring that a variety of transactions, maintenance, and research activities are completed accurately. The Client Service Associate is expected to meet or exceed service expectations, productivity and efficiency standards for all contact center related metrics.

Requirements

High speed internet required
Must exhibit strong communication and listening skills
Be a self- motivator with the ability work well with a diverse workforce and customer base
Demonstrate dependability, flexibility and adaptability to handle day-to-day challenges
Adjust to multiple demands and shifting priorities in a change hearty environment
Skilled in data entry
Ability to multi-task and navigate several computer applications with effectiveness and efficiency
Must possess working knowledge of Microsoft Office Suite and processing skills (email, internet, intranet, etc.)
Must be able to work a flexible and/or rotating schedule.
Required to work some weekends and/or extended hours
H.S. Diploma or General Education Degree (GED) required
0-2 years in client or financial services, banking, inbound call center or in person customer facing work experience required

Nice To Haves

Some college preferred
Bilingual candidates preferred

Responsibilities

Be the Voice of Webster in an inbound Contact Center that fosters an engaging, fast-paced, and fun environment
Anticipate client needs, educate on the benefits of banking with us while delivering on our commitment of client satisfaction
Perform a variety of transactions, maintenance, and research requests with accuracy
Responsible for client relationship building and retention efforts utilizing processes, tools and training provided
Maintain a positive rapport with professionalism, and serve in an empathetic manner
Facilitate problem resolution by providing complete and accurate information
Meet and or exceed service expectations, productivity and efficiency standards for all contact center related metrics
Adhere to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements, and policies
Perform other duties or accountabilities as assigned