Contact Center Associate, Level 1

THE VOICE OF THE MARTYRS • Bartlesville, OK

2h • $18 - $21 • Onsite

About The Position

The Contact Center Associate builds positive relationships with constituents by providing excellent customer service via phone and email. This position supports donors and constituents by answering questions, processing transactions, resolving issues, and maintaining accurate records in the donor database, ensuring data integrity and compliance with data confidentiality principles.

Requirements

• High school diploma or GED.
• 3+ months of call center or customer service experience.
• Ability to type 50 words per minute, with accuracy.
• Basic Microsoft 365 or Microsoft Office experience.
• Strong verbal and written communication skills.
• Strong active-listening and problem-solving skills.
• Ability to multitask and manage time effectively.
• Discreet and careful communication with respect to keeping VOM work- and personnel-related information confidential.
• Must be a biblical disciple.
• Must participate in the spiritual life of the organization.
• Agree with and adhere to the VOM Statement of Faith.
• As allowed under the Americans with Disabilities Act, the employee must be able to perform the essential functions of the job with or without accommodation.

Responsibilities

• Answer, place, and manage a high volume of inbound and outbound calls and emails to ensure all questions, requests, and needs are handled or directed appropriately.
• Identify and resolve constituents' inquiries, issues, or complaints, and troubleshoot minor technical issues for the VOM app and account logins.
• Enter donor information, gift amounts with projected designations, and resource orders. Create and update recurring gifts and add different coding structures into the donor database.
• Update constituent records to ensure data accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED