Casual/Seasonal Contact Center Assistant

Compeer Financial•Mankato, MN

4d•Onsite

About The Position

The Casual/Seasonal Contact Center Assistant provides administrative and processing support to the Contact Center during a high-volume seasonal period. This on-site role in Mankato, Minnesota helps ensure team members and clients receive accurate, efficient, and reliable service. The assignment requires at least 20 hours per week, with the opportunity to work up to 40 hours per week based on business needs. The detailed position description states that the assignment is expected to run from mid-November 2026 through February 2027. Compeer Financial is a member-owned cooperative serving Illinois, Minnesota, and Wisconsin, providing financial services to support agriculture and rural communities. Casual/seasonal team members are not eligible for the listed benefits except for state-mandated programs. Applicants must be authorized to work for any employer in the United States; Compeer is unable to sponsor or take over sponsorship of an employment visa.

Requirements

Ability to work on-site in Mankato, Minnesota, for the seasonal assignment and required schedule.
Ability to handle confidential client and financial information appropriately.
Basic computer proficiency and ability to learn new systems and processes.
High school diploma or equivalent required.
Must be authorized to work for any employer in the United States; employment visa sponsorship is not available.

Nice To Haves

Previous administrative, customer service, financial services, or document-processing experience is preferred.

Responsibilities

Open, scan, and index collateral insurance mail.
Index client tax returns and update related case records in Salesforce.
Process and route return mail and other incoming correspondence.
Maintain tracking systems and follow department procedures and best practices.
Process loan and lease payoff requests.
Complete client change-of-address requests.
Resend annual and tax statements, including seasonal increases in statement volume.
Schedule client tax appointments.
Set up and register clients for events.