Contact Center Agent- Per-Diem

Community Health Care•Bridgeton, NJ

8d•Onsite

About The Position

Answers incoming calls for the whole organization. The Contact Center Agent is responsible for performing with the best customer service and phone etiquette, updating demographics at every point of contact, scheduling appointments for all providers using appropriate guidelines, transferring calls to the appropriate department if needed, tasking messages to the triage nurse if necessary, tasking medication refills to the nurse, tasking referral issues to the Referral Coordinator, verifying insurance coverage, scheduling appointments with a Financial Counselor if needed, responding to on-line medication refills (inbox), and activating 911 if needed for the caller. The position also includes other duties as assigned by the department head, such as the ability to sit for long periods of time.

Requirements

HS Diploma or equivalent
Computer Skills
Medical Terminology

Nice To Haves

Medical background a plus
Spanish speaking preferred

Responsibilities

Perform with the best customer service, phone etiquette
Following company communication script
Updating demographics at every point of contact
Schedule appointments for all providers using appropriate guidelines
Transfers calls to appropriate department if needed
Task message to triage nurse if necessary
Task medication refills to nurse
Task referral issues to Referral Coordinator
Verify Insurance coverage patient has
Schedule appointment with Financial Counselor if needed
Respond to on-line medication refills (inbox)
Activate 911 if needed for the caller
Ability to sit for long periods of time
Other duties as assigned by department head

Benefits

Comprehensive medical, dental, and vision insurance
Paid time off (vacation, sick leave, and holidays)
401(k) retirement plan with employer matching
Incentive program
Life and disability insurance
Continuing education and professional development opportunities
Flexible Spending Accounts (FSA)
Tuition reimbursement
Reimbursement for licensure and certifications
Reimbursement for CPR
Discounted services
Employee recognition programs
Health Reimbursement Arrangement (HRA) via Ameriflex (covers most out-of-pocket expenses)
Pension plan
Cancer insurance policies
Employee-paid life insurance — 2x annual salary, up to $150K (CCHN-paid benefit)
AAA membership (discounted rates)
BJ’s Wholesale Club membership (discounted rates)
Direct deposit
Childcare reimbursement program
Intersite travel reimbursement