Contact Center Agent I

Alabama One Credit Union • Tuscaloosa, AL

3d

About The Position

The Contact Center Agent offers guidance and support to members across various domains through a virtual interface. They facilitate transactions, address account-related queries, and resolve issues to ensure a seamless member experience for those who reach out to our organization via phone, text message, secure message, email, or online chat.

Requirements

• High School Diploma or GED
• Prior experience in customer service or call center.
• Strong passion for delivering exceptional and professional customer service.
• Effective communication skills, both verbal and written.
• High level of technical proficiency, be able to operate various computer applications, and multitask while assisting members.

Nice To Haves

• Experience working in a call center and/or a financial institution is preferred.

Responsibilities

• Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist members with a wide variety of banking needs. Such as: Digital Banking, Telephone Banking, Debit/Credit Card Maintenance, Core System daily banking
• Utilizing the resources, tools, products, and services provided by Alabama ONE to offer guidance and information to members.
• Demonstration of a proactive attitude towards engaging in continuous feedback, training, and development related to AOCU policies, procedures, and processes.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED