Contact Center Agent I

Crawford & Company•United States,

2d•Remote

About The Position

Join Crawford as a Contact Center Agent I, a remote role based in the US. In this position, you will be the friendly voice customers count on, answering incoming calls and assisting customers with claim-related inquiries. You will accurately document information and maintain records across multiple systems, delivering exceptional customer service that helps keep the claims process moving smoothly. At Crawford, every claim represents a person and a community we help rebuild. Your communication skills, customer-focused mindset, and computer proficiency will help create a positive experience for every caller. Entry-level candidates are welcome, and no prior experience is necessary. This is your chance to be part of the One Crawford family, where your work makes a real impact.

Requirements

Customer-focused mindset
Computer proficiency

Responsibilities

Answer incoming calls and assist customers with claim-related inquiries.
Accurately document information and maintain records across multiple systems.
Deliver exceptional customer service that helps keep the claims process moving smoothly.

Benefits

Competitive base pay
Bonus/Incentive Pay and other Performance-Based Rewards
Medical, Dental and Vision Plans
Prescription Drugs
HSA, HRA, and FSA Accounts
Paid Holidays, Vacation and Sick Leave
401(k) Retirement Plan
Tuition Assistance
Paid Parental Leave
Supplemental Health Benefits
Enhanced Mental Health Support
Virtual Physical Therapy
Caregiving Services
Life Assistance Program
Training programs that promote continuous learning and career progression while enhancing job performance.
Sustainability programs that give back to the communities in which we live and work.
A culture of respect, collaboration, entrepreneurial spirit and inclusion.