Contact Center Agent I

Greenfield Savings • Greenfield, MA

7d • $19 - $24

About The Position

The Contact Center Agent will perform platform duties as required to ensure smooth Contact Center operations. The Contact Center Agent is expected to provide an unparalleled experience for the customer in whichever manner they choose to communicate with the bank.

Requirements

• Internal candidates: Must have a “Meets Expectations” on previous performance review if applicable and be in good standing.
• 1+ years of banking or financial services experience or customer service
• Great interpersonal and communication (written and oral) skills
• Ability to perform simple math such as interest calculations, percentages, multiplication, and division.
• High School Diploma or equivalent.

Nice To Haves

• B.S. or Associate's in Business or related field desired

Responsibilities

• Provide unparalleled customer service during each interaction through a high level of professionalism on phones, through chat, social media, or Interactive Teller Machine (ITM).
• Contribute to building a positive team environment.
• Be responsible for compliance and understanding of the Bank’s policies, procedures, and legal guidelines, both new and existing.
• Assume responsibility for self-improvement through training courses (internal and external) as well as personal curiosity and inquisitiveness.
• Process transactions as requested by customers such as deposits, withdrawals, or payments.
• Process all routine customer requests including but not limited to wires, fraud, debit cards, research.
• Be responsible for meeting individual Key Performance Indicators (KPI’s) service goals.
• Advise customers on how our products and services can meet their financial needs.
• Additional responsibility, as needed by office, will be assigned by manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED