Consumer & Small Business Products Business Control Manager
About The Position
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. This role will provide oversight and support across key domains including Models & Third Party. Responsibilities include ensuring adherence to enterprise policies and regulatory expectations while driving effective risk mitigation and operational scalability. The role partners closely with business and risk stakeholders to drive consistent application and documentation. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy
Requirements
- 5+ years of experience in risk management, controls, audit, or operational oversight within financial services
- Strong understanding of process and control frameworks, risk assessment methodologies, and regulatory expectations
- Proven track record of identifying and acting on opportunities for process improvements
- Ability to work across complex, matrixed organizations and influence stakeholders at multiple levels
- Strong analytical skills with ability to interpret data, identify trends, and drive insights
- Experience preparing materials for regulatory exams, audits, or senior governance forums
- Excellent communication skills with ability to translate technical concepts into simple language
Nice To Haves
- Previous experience in Consumer & Small Business Products
- Knowledge of Model Risk Management
- Experience with AI usage, model lifecycle management, or responsible AI principles
- Knowledge of third party risk frameworks and vendor oversight practices
- SQL Database Management
Responsibilities
- Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
- Performs monitoring and testing of controls, identifying issues and control improvements for remediation
- Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
- Manages the performance and productivity of team members that conduct quality inspection reviews
- Ensures timely execution of QA activities including control execution, case management, and results reporting
- Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
- Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
- Provides guidance to model owners/users on regulatory examinations, audit reviews, and model risk management requirements.
- Maintains model governance frameworks and lifecycle documentation to meet regulatory and enterprise policy requirements.
- Promotes a culture of proactive risk identification and continuous improvement across supported teams
Benefits
- access to paid time off
- resources and support to our employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
