Consumer & Small Business Products Business Control Manager

Bank of America•Charlotte, NC

7d•Onsite

About The Position

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. This role will provide oversight and control support across key domains including process oversight, controls, and Third Party. Responsibilities include ensuring adherence to enterprise policies and regulatory expectations while driving effective risk mitigation and operational scalability. The role partners closely with business and risk stakeholders to drive consistent application and documentation. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy. At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Requirements

5+ years of experience in risk management, controls, audit, or operational oversight within financial services
Strong understanding of process and control frameworks, risk assessment methodologies, and regulatory expectations
Proven track record of identifying and acting on opportunities for process improvements
Ability to work across complex, matrixed organizations and influence stakeholders at multiple levels

Nice To Haves

Previous experience in Consumer & Small Business Products
Knowledge of Consumer & Small Business Products Processes
Experience with AI usage, model lifecycle management, or responsible AI principles
Knowledge of third party risk frameworks and vendor oversight practices
Process Owner Portal / Single Process Inventory / Key Measures Process, Control and Metric development, design & documentation

Responsibilities

Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Manages the performance and productivity of team members that conduct quality inspection reviews
Ensures timely execution of QA activities including control execution, case management, and results reporting
Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Supports regulatory exam readiness and responses
Develops and enhances control frameworks and documentation to support evolving risk landscapes and business strategies
Promotes a culture of proactive risk identification and continuous improvement across supported teams