Consumer Products Operations Manager

Seattle Sounders FC & Seattle Reign FC•Seattle, WA

2d•Onsite

About The Position

The Consumer Products Operations Manager will lead merchandising and consumer product operations for Seattle Reign FC, driving organization, execution, and cross-functional alignment across merchandise initiatives and retail experiences. This role serves as the operational owner for merchandise planning, launch timelines, vendor coordination, and retail execution, ensuring teams remain aligned on key deliverables and business priorities. This role will partner closely with the VP, Consumer Products to support go-to-market planning and execution across merchandise initiatives, including Shopify/e-commerce, matchday retail, and pop-up experiences. This individual will help translate strategic priorities into operational plans, ensuring launches, campaigns, and retail experiences are executed effectively and consistently across fan touchpoints. This role will also partner with the VP, Consumer Products to shape and execute visual merchandising direction across digital and physical retail environments, ensuring merchandise presentation and storytelling align with brand objectives and create compelling fan experiences. As a business owner, this individual will partner across teams to create scalable processes, improve operational efficiency, and drive business performance. This role will bring a forward-thinking mindset toward innovation and emerging technologies, identifying opportunities to leverage tools, automation, and AI-enabled solutions to improve workflows, support decision-making, enhance fan experiences, and scale consumer product operations. This role is ideal for an experienced merchandising professional who brings structure to fast-moving environments and can balance strategic thinking with hands-on execution, with opportunities to expand into broader product ownership over time.

Requirements

Bachelor’s degree in Business, Merchandising, Retail Management, or related field preferred
Demonstrated experience in merchandising, retail operations, consumer products, or related functions within a fast-paced, commercially driven environment
Hands-on experience with apparel buying, assortment planning, and/or merchandise planning preferred
Proven experience leading cross-functional initiatives and GTM processes
Deep experience with Shopify or similar e-commerce platforms, including site merchandising, promotions, reporting, and performance analytics
Strong project management skills with the ability to manage multiple priorities simultaneously
Strong analytical mindset with experience translating data into business decisions and action plans
Excellent communication, relationship-building, and negotiation skills
Strong organizational skills with the ability to bring structure and process to evolving environments
Demonstrates curiosity and a forward-thinking approach toward emerging technologies, AI applications, and evolving consumer and retail trends, with an interest in applying new tools to improve business outcomes
Leadership experience with an interest in mentoring and developing team members
Creative, detail-oriented, and passionate about creating exceptional fan and consumer experiences
Committed to principles of diversity, equity and inclusion, and to living organizational values and the to the organizational mission: Create Moments , Enrich Lives , and Unify & Uplift Through Soccer , in all interactions with colleagues, partners, vendors, and fans.
Strong interest in women’s sports and soccer preferred
Employee must reside within Washington state upon hire date.
Must be able to work a flexible schedule, including evenings, weekends, and holidays as needed for matches and events.
Must be able to facilitate own local travel.
Must be eligible to work in the US without sponsorship.

Responsibilities

Own merchandising calendars, launch schedules, and key business milestones across consumer product initiatives
Establish and improve scalable merchandise processes and workflows that support repeatable execution
Drive operational organization across teams to ensure alignment on deliverables and launch readiness
Support budgeting, forecasting, and financial tracking for consumer product initiatives
Analyze business performance and provide insights and recommendations to improve revenue and operational effectiveness
Identify opportunities to streamline processes and improve efficiency across merchandising operations
Evaluate and implement new tools, technologies, and AI-enabled solutions that improve operational efficiency, workflow management, reporting, and decision-making across consumer products
Lead cross-functional initiatives and GTM activations involving Marketing, Design, Fan Engagement, Retail, and Impact teams
Drive alignment across stakeholders on priorities, timelines, and execution plans
Ensure key dates, launch milestones, and deliverables remain visible and on track across teams
Identify risks and proactively resolve roadblocks impacting merchandise initiatives
Partner with Consumer Products leadership on merchandise assortment planning, product launches, and seasonal activations
Conduct market and consumer analysis to inform product decisions and pricing strategies
Oversee product setup across e-commerce and retail systems, including pricing, barcoding, SKU management, and POS alignment
Partner with the VP of Consumer Products to establish and execute visual merchandising direction across e-commerce, matchday retail, and pop-up environments
Ensure merchandise presentation, product placement, and storytelling align with brand strategy and fan experience objectives
Evaluate product performance and provide recommendations for future assortment and merchandising opportunities
Partner with the VP of Consumer Products to execute go-to-market strategies across merchandise initiatives and launches
Support execution across Shopify/e-commerce, matchday retail, and pop-up experiences to ensure a consistent and elevated fan experience
Translate strategic priorities into actionable timelines, workflows, and cross-functional deliverables
Coordinate launch readiness across stakeholders to ensure successful execution of campaigns and retail activations
Partner with Marketing and Creative teams to support digital campaigns, product storytelling, and fan engagement initiatives
Support and optimize the end-to-end fan shopping experience across digital and physical retail channels
Monitor and evaluate key performance metrics and identify opportunities to improve operational efficiency and fan experience
Explore innovative approaches and emerging technologies that enhance merchandise storytelling, customer engagement, personalization, and digital shopping experiences
Establish SOPs and leverage insights and fan feedback to continuously improve execution and processes
Manage vendor, collaborator, and partner relationships, including purchase orders and service agreements
Evaluate partner performance against KPIs and proactively resolve operational issues
Mentor and develop retail support staff and coordinators
Foster a collaborative, accountable, and high-performing team culture
Support ongoing coaching and professional development opportunities

Benefits

Comprehensive Healthcare Coverage (100% employer-sponsored medical, dental, and vision premiums for you and your dependents)
Health Savings Account (HSA) contributions ($1,000 for employee-only coverage and $2,000 for spouse or family coverage)
Unlimited paid vacation
Paid company holidays
Paid sick leave
Paid bereavement leave
Paid jury duty leave
401(k) retirement plan matching
12–16 weeks of paid gender-neutral parental leave
Employer-paid long-term disability coverage
Basic life insurance
Accidental death & dismemberment (AD&D) coverage
Complimentary tickets to matches
Employer-funded ORCA cards for transit
Continuous growth opportunities through various programs and resources
Community engagement through volunteer opportunities