PT Consumer Services Support Associate

Sauder • Archbold, OH

2d

About The Position

Sauder is seeking a part-time, customer-first professional to join its Consumer Services team. The Consumer Services Support Associate provides honest, friendly, timely, and knowledgeable assistance to consumers in an upbeat inbound contact center environment. The team provides warranty service, replacement-parts support, assembly assistance, and product information by email, phone, and chat, Monday through Friday, 8:30 AM to 5:00 PM ET. Sauder Consumer Services is a nationally recognized Center of Excellence certified by BenchmarkPortal.

The role involves responding to consumers, providing accurate product and service information, processing orders, recording feedback, and meeting productivity and contact-quality expectations. Assembly of ready-to-assemble furniture is required for training purposes. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Excellent written and verbal communication skills, including clear communication with proper grammar and punctuation.
• Professional and caring handling of emails, calls, and chats.
• Ability to multitask and navigate multiple applications while managing customer contacts efficiently.
• Ability to process orders and share information accurately, efficiently, and professionally.
• Ability to follow established procedures and best practices consistently.
• Problem-solving and decision-making skills, including active listening, asking clarifying questions, collaborating to evaluate options, and using creative and analytical thinking to resolve issues.
• Basic math skills.
• Attention to detail, including careful review of work and consistent completion of routine tasks.
• Patience and empathy when responding to customer concerns respectfully and professionally.
• Proficiency in Microsoft Office applications and ability to learn new software quickly.
• Strong time-management skills and ability to work toward individual goals and department metrics.
• Ability to adapt to shifting priorities, remain open to feedback and process improvements, and participate in tasks outside daily responsibilities as needed.
• Regularly sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Occasionally stand and walk, and occasionally lift and/or move up to 50 pounds.

Nice To Haves

• Associate degree, professional certification, or equivalent combination of experience and training preferred.
• Previous customer service or contact center experience is a plus.
• SAP experience is a plus.

Responsibilities

• Communicate directly with consumers by phone, email, and chat.
• Provide accurate product, assembly, warranty, and replacement-part information.
• Process orders in accordance with established best practices.
• Collect, document, and share consumer feedback thoroughly and accurately.
• Meet department expectations for productivity and contact-quality metrics.
• Assemble ready-to-assemble furniture for training purposes.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed