Consumer Services Supervisor - Job# 133

North County Regional•Los Angeles, CA

7h•$87,661 - $124,260•Hybrid

About The Position

North Los Angeles County Regional Center (NLACRC) is seeking a Consumer Services Supervisor to provide information, advocacy, and service arrangement for consumers and families. This role involves participation in the development, monitoring, and revision of program plans for individuals, identifying and coordinating services, and completing necessary documentation. The supervisor will also serve as an advocate, attend interdisciplinary meetings, identify barriers to service delivery, and implement culturally sensitive strategies. Additionally, the position requires rotating officer-of-the-day duties, assisting co-workers, providing case coverage, and offering emergency on-call services when needed.

Requirements

Bachelor’s Degree in psychology, social work, sociology, or related human services field or in a related field AND Five years of Regional Center experience
OR Master's degree in psychology, social work, sociology, or related human services field or in a related field AND Two years of related professional/leadership experience
OR Master’s Degree in an unrelated field AND Three to five years of related professional/leadership experience
Three years of professional experience should include service coordination at a Regional Center or related experiences
Previous experience with mental health/dual diagnosis, crisis intervention, and knowledge of forensic/judicial systems, diversion, probation, etc. highly preferred.
A valid CDL and transportation, or acceptable substitute, required for this position.
Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals.
Knowledge of intellectual and developmental disabilities.
Good organizational skills.
Demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team.
Excellent verbal and written communication skills.
Proficiency with MS Word and MS Outlook.
Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location.
Must be comfortable working with a high degree of independence.
Frequent telephone, virtual, and out-of-office meetings required.
Valid California Driver’s License and reliable transportation, or acceptable substitute, required.
Bilingual Spanish may be required dependent upon position.

Nice To Haves

Previous experience with mental health/dual diagnosis, crisis intervention, and knowledge of forensic/judicial systems, diversion, probation, etc. highly preferred.

Responsibilities

Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
Identify and coordinate services for individuals and their families.
Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
Serve as an advocate for individuals served by community agencies.
Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs.
Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required.

Benefits

Health Insurance - We provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
Pre-Tax Flexible Spending Account for eligible health care expenses
Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
No cost Vision plan for employees and eligible dependents
Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
Participate in the Public Service Loan Forgiveness program
Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
Holidays – NLACRC offers 12 paid holidays throughout the year
Most positions are offered a hybrid – remote option