CONSUMER SERVICES CONSULTANT (WT: CUSTOMER SERVICE ANALYST II) - 76002473

State of Florida•Tallahassee, FL

2d•Onsite

About The Position

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Requirements

Proficiency in the use of a personal computer, including, but not limited to, Internet applications and Microsoft products, including Excel, Word, and Outlook.
Knowledge of principles and processes for providing customer service.
Ability to find information and identify essential information.
Ability to listen to what other people are saying and ask questions as appropriate.
Ability to communicate effectively verbally and in writing.
Ability to talk to others to effectively convey information.
Ability to use independent judgement to make decisions and answer questions.

Nice To Haves

Experience using Microsoft (Word and Excel)
Experience working in a professional office setting.
Experience reviewing and examining documents.

Responsibilities

Receive telephone and email inquiries.
Research and resolve complaints and questions from other state’s Commercial Driver License Information System (CDLIS) / Problem Driver Pointer System (PDPS) help desks, driver license field offices, American Association of Motor Vehicle Administrators (AAMVA), Federal Motor Carrier Safety Administration (FMCSA), Transportation Safety Administration (TS) and the public concerning commercial driver licenses and POPS.
Operate a computer to verify the eligibility of a driver.
Screen, count, and update driver license records, as necessary.
Independently determine the proper action from error listings to add, delete, or modify driver records.