Consumer Service Representative

Clopay • Troy, OH

1d • Onsite

About The Position

At Clopay Corporation, we are more than just North America’s largest residential and commercial garage door manufacturer—we are a powerhouse of innovation, safety, and design. Through our premier brands, we lead the industry in providing groundbreaking high-performance closure solutions for both the places people call home and the spaces where the world does business. Headquartered in Mason, Ohio, and operating state-of-the-art manufacturing facilities in Troy, Ohio, Mountaintop, Pennsylvania, and Goodyear, Arizona, we are a proud American-owned company and a wholly-owned subsidiary of Griffon Corporation. Our reach extends across 55+ distribution centers and thousands of retail locations in the U.S. and Canada, ensuring that we deliver the right door for every opening – from homes to businesses and beyond. By joining our team, you become part of a legacy that blends the residential elegance of Clopay, known as "America’s Favorite Garage Doors," with the industrial strength and 180-year heritage of our rolling brands, Cornell and Cookson. Together, we secure everything from family garages to the world's most iconic stadiums and skyscrapers. We currently have an opening for a Consumer Services Representative in our Troy, Ohio location. The hours are Monday through Friday -9:00 AM to 6:00 PM.

Requirements

• Edit, analyze, interpret, and service customer inquiries, correspondence, and telephone calls varying broadly in nature and scope relative to pre-purchase questions, product comparisons, how-to-measure information, literature requests, and warranty issues.
• Generates and mails programmed consumer response letters, processes warranty registration cards, rebate processing, live chat, and web-page e-mail responses.
• Follow up complaints, which may require replacements, factory servicing, or other adjustments to ensure customers’ satisfaction within established policies.
• Investigate and expedite product (service) warranty claims and complaints following marketing policies.
• Maintain references and files incidental to the process.
• Keep the company informed on warranty and marketing policies, along with trends in product defects, parts shortages, damages, and other related issues.
• Position is logged into the ACD system at all times to ensure a 94% call answer rate.

Responsibilities

• Edit, analyze, interpret, and service customer inquiries, correspondence, and telephone calls varying broadly in nature and scope relative to pre-purchase questions, product comparisons, how-to-measure information, literature requests, and warranty issues. Will work within the I store.
• Generates and mails programmed consumer response letters, processes warranty registration cards, rebate processing, live chat, and web-page e-mail responses.
• Follow up complaints, which may require replacements, factory servicing, or other adjustments to ensure customers’ satisfaction within established policies.
• Investigate and expedite product (service) warranty claims and complaints following marketing policies.
• Maintain references and files incidental to the process.
• Keep the company informed on warranty and marketing policies, along with trends in product defects, parts shortages, damages, and other related issues.
• Position is logged into the ACD system at all times to ensure a 94% call answer rate.

Benefits

• We provide the stability of a large organization with the tight-knit, collaborative feel of a specialized craft team.
• We offer the stability of a market leader and a place where you can truly grow a lifelong career.
• We provide the tools for you to do your best work.
• Clopay employees help provide homes and security to families in the communities where we live and work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed