Consumer Service Operations Representative

Humana • Louisville, KY

1d • Hybrid

About The Position

The Consumer Service Operations Representative represents the Dual Eligible Outreach Department by taking inbound calls to members and/or providers regarding a variety of issues. The Consumer Service Operations Representative performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply mathmatical skills. The Consumer Service Operations Representative performs varied activities and moderately complex administrative/operational/customer support assignments. Typically works on semi-routine assignments.

Requirements

• Minimum 2 years of customer service experience to include experience assisting customers through effective listening and communication
• Proficient in technology to include data entry, learning and navigating multiple systems and learning new applications
• Proven ability applying critical thinking skills for rapid problem resolution
• Adaptable and open to change in a dynamic environment

Nice To Haves

• Experience in healthcare or social services
• Previous inbound/outbound call center experience
• Bilingual English/Spanish
• Associate's or Bachelor's degree

Responsibilities

• Take inbound calls from members and/or providers regarding a variety of issues.
• Perform advanced administrative/operational/customer support duties requiring independent initiative and judgment.
• Apply mathematical skills as needed.
• Perform varied activities and moderately complex administrative/operational/customer support assignments.
• Work on semi-routine assignments.
• Engage with members over the phone to assess eligibility for programs like the Medicare Savings Program.
• Collect and input personal and financial information into multiple systems with accuracy and efficiency.
• Identify additional resources to support members' needs, such as food assistance or medication cost savings.
• Educate and empower members to take advantage of benefits that improve their quality of life.
• Collaborate with a supportive team and contribute to a culture of compassion, service, and excellence.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree