Part Time - Consumer Service Representative

KLN ENTERPRISES INC•Perham, MN

3d•Onsite

About The Position

KLN Family Brands is seeking a Consumer Service Representative to be the face of the company. This role involves creating "wow" moments and providing amazing, personalized experiences for consumers. The position is part-time, requiring 20 hours per week, with a flexible schedule of Monday to Friday, 4-hour workdays.

Requirements

Strong computer skills or ability to learn necessary skills – specifically Microsoft Office Suites
Knowledge of basic office equipment
Accurate data entry abilities
Excellent oral & good written communication skills
Previous work experience demonstrating dependability
Self-motivated, independent worker with attention to detail
Ability to work in a team environment
Good decision and problem-solving skills
Good organization and planning skills
All hires are contingent on a clean background check and a successful drug test (UA), this means that a job offer is not final until both the background check and drug test results are satisfactory to the employer

Responsibilities

Answer questions about products, services, pricing, and account details via phone, email, social media, or other methods.
Explain features, benefits, and specifications regarding products.
Troubleshoot consumer problems, address complaints, and find appropriate solutions to satisfy consumers.
Assist with consumer questions related to the online store.
File consumer and customer complaints into IFS.
File consumer and customer compliments into IFS.
Create accurate reports to share with the Month Management meeting and other departments as needed.
Back-up to the receptionist as needed.
Assist in Company Store as needed.
Assist in Samples/UPS as needed.
Other duties and responsibilities as assigned.