Consumer Sales Specialist

Westerra Credit Union•Denver, CO

3d•Hybrid

About The Position

The Consumer Sales Specialist is a phone-based, consultative sales professional responsible for managing standard consumer lending and deposit conversations from initial inquiry through application completion. This role serves as a core producer within the Consumer Lending and Member Growth team and focuses on building strong member relationships through accurate execution, responsive service, and needs-based product recommendations. Through inbound and outbound interactions, the Consumer Sales Specialist supports members with consumer loan and deposit applications by gathering required information, reviewing documentation for completeness, and partnering with underwriting and processing teams to advance applications toward decision and funding. Working within established guidelines, processes, and sales frameworks, this role identifies appropriate opportunities to deepen member relationships through cross-sell and upsell while delivering a consistent and reliable experience.

Requirements

2+ years of experience within a financial institution or closely related regulated industry (e.g., banking, credit union, mortgage, lending), with exposure to consumer lending, deposit services, or consultative financial sales environments. Experience in non-financial sales environments alone is not sufficient without demonstrated exposure to regulated financial products, compliance standards, or lending workflows.
High School Diploma, GED, or equivalent work experience.
NMLS registration required upon hire.

Nice To Haves

Working knowledge of consumer loan products, policies, and procedures preferred.
Knowledge of real estate financing or HELOC products preferred.

Responsibilities

Manage consumer loan and deposit application conversations using a consultative, needs-based approach
Interview members to understand financial needs and recommend appropriate consumer products within established guidelines
Assist members with completing applications accurately and efficiently, ensuring required information and documentation are collected
Review applications and supporting documentation for accuracy and completeness and refer to underwriting as required
Maintain ownership of assigned applications by following up on outstanding items and providing timely updates to members
Support consumer loan requests, including home equity products, by gathering required information and forwarding completed files to processing partners
Identify routine opportunities to deepen member relationships through cross-sell and upsell of consumer products and services
Meet assigned individual sales, activity, quality, and service expectations
Maintain confidentiality and adhere to all Credit Union policies, procedures, and applicable regulations
Continue developing product knowledge, sales skills, and judgment with coaching and leadership support
Demonstrate the Westerra Way Experience in every interaction

Benefits

Three health plans through UMR that offer a variety of coverage options, including HSA and FSA options
Two dental plans through Delta Dental
Basic life and AD&D insurance, short-term disability and long-term disability
20+ days of paid time off (PTO) per year
Anniversary time off that consists of 1+ days of paid leave for each anniversary year (PLAY)
16 hours of volunteer time off (VTO) per year
11+ paid holidays
401(k) that includes up to 6% match
Up to 2% off the rate on a new Westerra mortgage, applicable to primary residence, second home, or investment property
2% off Auto/RV/Motorcycle Loans
Up to $5250 per year for educational reimbursement
4 weeks of paid parental leave
Mental health resources including an Employee Assistance Program (EAP)
Individualized learning and development programs
Monthly incentive plan that rewards individual performance
Annual cash incentive when financial goals are achieved