Consumer Sales Representative-Retail

TDS Telecom•Bend, OR

4d•$18 - $26•Onsite

About The Position

At TDS Telecom, the Consumer Sales Representative-Retail supports the company’s consumer strategy by growing, delighting, and retaining customers through sales and exceptional customer service. This role serves as a primary point of contact for consumer customers who visit a retail store and handles inbound calls when the office has no walk-in customers. The representative must understand the features and benefits of consumer products and services and stay current on pricing, procedures, promotions, tools, and systems used to place orders, update billing, and record customer contacts. The position has monthly sales goals for strategic products, including Voice, High Speed Data, TV, Mobile, and other offerings. Employees are expected to meet sales goals while maintaining customer-service quality standards. Compensation includes a stated base rate of $23.00 per hour, uncapped commissions, and potential commission incentives. The posting also describes a $2,500 sign-on bonus, ramp-up payments for the first three months, and five weeks of paid training. The work location is 63090 Sherman Rd, Bend, Oregon 97701. The listed schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time, with rotating Saturdays. The qualifications also mention the ability to work overtime with advance notice and work a shift ending at 8:00 p.m. Central Time, as well as a potential Saturday rotation.

Requirements

At least 1 year of experience in a sales or customer service role.
At least 2 years of computer experience, which may include order applications, Microsoft Outlook, Word, or Excel.
Follow TDS attendance guidelines to meet business and customer needs.
Ability to meet or exceed sales goals.
Strong negotiation, selling, and closing skills, including reselling service to customers requesting disconnection.
Ability to handle a high volume of phone calls in a structured contact-center environment.
Excellent verbal, written, and listening communication skills.
Problem-solving skills, including handling customer complaints and competitive issues.
Successful completion of classroom training.
Ability to work overtime with advance notice.
Ability to work a shift ending at 8:00 p.m. Central Time and participate in a potential Saturday rotation.

Nice To Haves

At least 6 months of experience in a fast-paced environment managing multiple tasks.
At least 6 months of experience working with detailed data.
Understanding of the telecommunications industry.
Understanding of telecommunications products and services.
Demonstrated success in a competitive sales environment.
Experience resolving escalated customer issues over the phone and face to face.

Responsibilities

Meet or exceed monthly sales goals for strategic products through in-person and phone interactions.
Meet retention goals by using negotiation and interpersonal communication to prevent customer churn.
Ask customers about their needs and recommend services that meet those needs.
Resell customers on the benefits of TDS service to protect existing revenue.
Respond to billing, seasonal service, toll, and other miscellaneous inquiries, providing exceptional service to existing customers.
Consult with customers about technology needs and offer TDS products they do not currently have or that may provide better value.
Follow cash-management procedures to ensure accurate handling of customer payments and deposits.
Create and complete triage tickets to resolve construction-related issues in specific markets.
Stay current on promotions, products, and technology needed to achieve sales and retention goals.
Maintain regular attendance and punctuality in accordance with TDS attendance guidelines.
Handle retail office duties, including restocking supplies, opening and closing the office, maintaining cleanliness, participating in community events, and coordinating space use with other departments.
Complete special projects as assigned by the supervisor.

Benefits

$2,500 sign-on bonus.
Ramp-up payments during the first three months.
Five weeks of paid training.
Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
Uncapped commissions and potential additional commission incentives.
All-expenses-paid vacation opportunity for top performers.
Discounted TDS services.
Three weeks of paid vacation and two weeks of paid sick time per year, as stated in the role overview.
Paid company holidays.
401(k) with employer match.
Paid parental leave.
Tuition assistance.
Short-term and long-term disability coverage for eligible associates.