Consumer Sales Representative-Retail

TDS•Bend, OR

3d•Onsite

About The Position

The Consumer Sales Representative-Retail is a key contributor to TDS Telecom’s consumer strategy to grow, delight, and retain customers. The role serves as the primary point of contact for consumer customers who visit retail stores or call when no customers are in the office. The representative develops a thorough understanding of consumer product and service features and benefits, and stays current on pricing, procedures, promotions, tools, and systems used to place orders, update billing, and maintain customer contact records. The position has monthly sales goals for strategic products, including Voice, High Speed Data, TV, Mobile, and other strategic offerings. Representatives are expected to meet sales goals and maintain customer-service quality expectations for commission incentives. Compensation is listed as $23.00 per hour plus uncapped commissions, with a stated opportunity to earn $60,000 or more annually by meeting goals. The role includes five weeks of paid training, initial ramp-up payments for the first three months, and a $2,500 sign-on bonus. This is a full-time, 40-hour-per-week position at 63090 Sherman Rd, Bend, Oregon. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time, with rotating Saturdays. The qualifications also state that the employee must be able to work overtime with advance notice and a shift ending at 8:00 p.m. Central Time.

Requirements

At least 1 year of experience in a sales or customer service role.
At least 2 years of computer experience, which may include order applications, Microsoft Outlook, Word, or Excel.
Follow TDS attendance guidelines to meet business and customer needs.
Ability to meet or exceed sales goals.
Strong negotiation, selling, and closing skills, including reselling service to customers requesting disconnection.
Ability to handle a high volume of phone calls in a structured contact-center environment.
Excellent verbal, written, and listening communication skills.
Problem-solving skills, including handling customer complaints and competitive issues.
Successful completion of classroom training.
Ability to work overtime with advance notice.
Ability to work a shift ending at 8:00 p.m. Central Time and participate in a potential Saturday rotation.

Nice To Haves

At least 6 months of experience in a fast-paced environment managing multiple tasks.
At least 6 months of experience working with detailed data.
Understanding of the telecommunications industry.
Understanding of telecommunications products and services.
Demonstrated success in a competitive sales environment.
Experience resolving escalated customer issues over the phone and face to face.

Responsibilities

Meet or exceed monthly sales goals for strategic products, including Voice, High Speed Data, TV, Mobile, and Internet Content offerings, through face-to-face and telephone interactions.
Meet retention goals by using negotiation and interpersonal communication skills to prevent customer churn.
Ask customers about their lifestyles and promote services that fulfill their needs.
Resell customers on the benefits of TDS service to protect existing revenue.
Provide exceptional customer service for billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous service requests.
Consult with customers about their technology needs and offer relevant TDS products or better-value solutions.
Follow cash management procedures to ensure accurate handling of customer payments and deposits.
Create and complete triage tickets to resolve construction-related issues in specific markets.
Stay current on promotions, products, and technology needed to meet sales and retention goals.
Handle retail office responsibilities, including restocking supplies, opening and closing the office, maintaining cleanliness, participating in community events, and coordinating space use with other departments.
Attend work regularly and promptly to support customer and business needs.
Complete special projects as assigned by the supervisor.

Benefits

$2,500 sign-on bonus.
Ramp-up payments during the first three months.
Five weeks of paid training.
Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
401(k) plan with employer match.
Three weeks of paid vacation per year for full-time associates.
Two weeks of paid sick time per year for full-time associates.
Paid company holidays, including seven national holidays and one floating holiday.
Paid parental leave of six weeks after 12 months of employment.
Tuition assistance and education assistance.
Discounted TDS services.
All-expenses-paid vacation opportunity for top performers.
Short-term and long-term disability coverage is available to associates working at least 30 hours per week.