Consumer Sales Representative

Delta Dental of WI • Stevens Point, WI

9d

About The Position

Delta Dental of Wisconsin is hiring Consumer Sales Representatives for its Individual Administrative Services (IAS) business unit and Contact Center team. The role supports revenue growth by engaging prospects, explaining individual insurance solutions, and converting inbound leads into sales. It combines consultative sales with high-touch customer engagement, using a kitchen-table conversation sales approach. Representatives handle inbound calls, chats, and online inquiries, identify customer needs, present solutions, and guide prospects through enrollment. The position is non-commission-based and does not involve cold calling. Delta Dental provides training, tools, support, and study time for required insurance licensing. The role may suit candidates from customer service, member support, retail, hospitality, banking, healthcare, insurance, or sales backgrounds, including those without prior contact center experience.

Requirements

• Must have or be willing to obtain a Resident Accident and Health Insurance license and Non-Resident licenses in reciprocal states within 60 days.
• Be customer-focused, coachable, eager to learn, and motivated to grow.
• Communicate clearly over the phone.
• Prior sales, customer service, or contact center experience is helpful but not required.

Nice To Haves

• Prior sales experience.
• Prior customer service experience.
• Prior contact center experience.
• Experience in member support, retail, hospitality, banking, healthcare, insurance, or sales.

Responsibilities

• Engage prospects and educate them about individual insurance solutions.
• Convert inbound leads and close sales using a consultative, kitchen-table conversation approach.
• Handle inbound calls, chats, and online inquiries.
• Identify customer needs, present suitable solutions, and guide prospects through enrollment.
• Contribute to revenue growth and customer acquisition for Individual Administrative Services.

Benefits

• Delta Dental will facilitate the insurance licensing process and provide study time.
• Training, tools, and support are provided.
• Growth potential and opportunities to build a long-term career.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed