Consumer Relations Representative

Monster Energy • Corona, CA

21h • $17 - $23

About The Position

The Consumer Relations Representative provides customer service to consumers across all Monster Energy product lines. The role answers consumer communications, records and analyzes inquiries in the Consumer Relations database, escalates trends, and coordinates internal investigations with relevant business partners. The representative works with internal departments to identify and provide solutions and performs other duties as assigned.

Requirements

• Minimum 1 year of experience in consumer relations, customer service, or a call center.
• Intermediate to advanced proficiency with Microsoft Office Suite, specifically Excel functionality.
• Excellent data entry skills.

Nice To Haves

• Bachelor's degree in business, communications, or a related area preferred.

Responsibilities

• Answer calls, e-mails, and written communications from consumers regarding all Monster Energy product lines.
• Create and maintain reports in the Consumer Relations database by entering new consumer inquiries.
• Process reports, analyze data, and identify and escalate trend data to appropriate business partners.
• Initiate internal investigations with appropriate business partners; coordinate, gather additional information, and work with other departments to complete record requirements.
• Maintain relationships with internal departments to help identify and provide solutions.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed