Consumer Product Strategy Analyst III

Bank of America • Chandler, AZ

2d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for performing more complex analysis and modeling to minimize loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, and other relational data bases to provide analytical support on strategies, ensure goals are met, and propose policy and procedural changes within segmentation structures to produce optimal results. Job expectations include evaluating data to assess potential fraud risk and create mitigation strategies. Specialized Servicing and Fulfillment Operations (SSFO) is a dynamic organization committed to delivering best-in-class care for clients and internal partners. We specialize in situations that require a compassionate touch, high attention to detail, management of high risks, adjustments for unique product or situation combinations and education of internal partners. We respond rationally, but rapidly to an ever-evolving set of products, compliance requirements, and client needs. SSFO practices process excellence in every facet of our operation and is committed to creating a work environment that drives positive employee engagement and growth. The Specialized Servicing & Fulfillment Operations Team is seeking an experienced and motivated individual to join our high performing team as a Consumer Product Strategic Analyst III. This position is for an analyst role supporting Specialty Servicing and Fulfillment Operations. Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, and other BI Tools to provide analytical support on strategies and operational health. Responsibilities include participating in client meetings to understand needs to develop requirements, performing data research, creating report visualizations, and managing report deployment including user on-boarding. Job expectations include developing, maintaining, and enhancing reports to deliver comprehensive end-to-end reporting solutions. Additional areas of focus include performance summaries of various key performance indicators and metrics over time, uncover actionable business insights to drive responses to performance trends, and the production of reports and updates for senior management to ensure consistency and performance excellence across Specialty Servicing and Fulfillment Operations.

Requirements

• 3+ years of analytics and reporting experience
• Strong quantitative, critical thinking, and analytical skills
• Ability to communicate and interact with a high degree of professionalism with executive level personnel across the business
• Must understand how to pull data and present it in a story to the FLU / Leadership
• Ability to work independently as well as in a team environment
• Ability to proactively identify, analyze, and improve upon existing processes for optimization and to meet deadlines
• Business Analytics
• Business Intelligence
• Data Quality Management
• Fraud Management
• Collaboration
• Oral Communications
• Problem Solving
• Written Communications
• Analytical Thinking
• Critical Thinking
• Innovative Thinking
• Research
• SQL / SAS /Alteryx
• Tableau
• Excel
• Strong written and oral communication skills
• Knowledge of business intelligence tools.
• Excellent analytical & problem-solving skills
• Data Visualization
• Data and Trend Analysis
• Business Analytics Monitoring, Surveillance, and Testing

Responsibilities

• Recommends ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputs
• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
• Leads coordination of the production of product performance reports and updates for senior management
• Identify process improvements and efficiencies via data analysis
• Analyzes and interprets large sets of raw data to recommend ways to help the business achieve desired outcomes and make informed business decisions
• Produces performance reports and analytics for senior management
• Participate in collaborative reporting and design sessions with organizational stakeholders and business owners to design, build, and deliver reports and dashboards to meet business goals
• Validate the integrity and quality of data required for performing analysis

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed