Consumer Product Sales Lead Analyst, Vice President

Citi • Schaumburg, IL

2d • $125,760 - $188,640 • Hybrid

About The Position

Citi is hiring a Consumer Product Sales Lead Analyst to drive product performance and strategy for Balance Transfer and Flex Loan, on-card lending features within Citi’s lending continuum. The role is part of the U.S. Value, Commerce & Lending & On Card Spend and Lend organization and reports to the On Card Lend Business Head. The position analyzes product performance and partners with teams across decision management, analytics, control, marketing, digital, risk, finance, and operations to optimize product performance, improve customer experience, and deliver measurable results.

The analyst will monitor product performance and customer journeys, manage the product roadmap, lead control and optimization initiatives, and support marketing, digital, call center training, sales, and product research efforts. The position also prepares updates for senior management and partners and supports ad hoc management requests. The role is hybrid, with three days in the office and two days working remotely each week.

Requirements

• 6–10 years of product management, product development, or similar cross-functional experience.
• Bachelor’s degree in Business, Marketing, or a related field.
• Excellent organizational and project management skills.
• Clear and concise written and verbal communication skills.
• Analytical skills, including the ability to source and analyze data and distill it into insights.
• Execution- and results-oriented approach, with a desire to drive change and continuous improvement.
• Self-motivated and detail-oriented.
• Relationship-building skills and the ability to partner with a large cross-functional team in a matrixed environment.
• Proficiency in Microsoft Office applications, especially Excel and PowerPoint.

Responsibilities

• Develop an understanding of Balance Transfer and Flex Loan products, customer needs, the competitive environment, and product operations and customer experience.
• Review analytical dashboards and support ongoing performance monitoring, including competitive intelligence, digital funnel reporting, and channel reporting.
• Use digital funnel analytics and customer journey insights to identify friction points and increase conversion and repeat usage.
• Manage the product roadmap, ensuring cross-functional awareness and alignment and supporting continuous product and experience improvements.
• Lead and execute control initiatives with control functions to design, implement, and maintain controls that support compliance with internal policies and external regulations.
• Lead optimization efforts, including expanding the marketing-eligible population and improving conversion rates, customer experience, and NPS.
• Coordinate and prepare presentations for updates and reviews with senior management and partners.
• Work with cross-functional partners, including Finance, Risk, Analytics, Marketing, and Digital, to execute agreed priorities within operating plans and timelines.
• Support ad hoc management requests as needed.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation, sick leave, and paid holidays
• Learning and development resources
• Resources supporting financial wellbeing and work-life balance
• Potential discretionary and formulaic incentive and retention awards for eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Senior