Consumer Product Sales Lead Analyst, Vice President

Citi • Schaumburg, IL

2d • $125,760 - $188,640 • Hybrid

About The Position

Shape Citi's on-card lending experience as a Consumer Product Sales Lead Analyst, driving product performance for Balance Transfer and Flex Loan. Analyze product performance to inform strategy and partner with teams across decision management, analytics, control, marketing, digital, risk, finance, and operations to improve customer experience and deliver measurable results. The role focuses on product performance and analytics, marketing and digital strategy, digital user experience, call center training and sales support, and product research. It offers the opportunity to influence how cardmembers access and experience on-card lending products.

The position is based in Wilmington, Delaware, and follows a hybrid model of three days in the office and two days working remotely each week. It provides hands-on ownership of a live product roadmap, exposure to cross-functional teams, learning and development resources, and resources supporting financial wellbeing and work-life balance.

Requirements

• 6–10 years of product management, product development, or similar cross-functional experience.
• Bachelor’s degree in Business, Marketing, or a related field.
• Excellent organizational and project management skills.
• Clear and concise written and verbal communication skills.
• Analytical skills, including the ability to source, analyze, and distill data into insights.
• Execution- and results-oriented approach, with a desire to drive change and continuous improvement.
• Self-motivated and detail-oriented.
• Relationship-building skills and ability to partner with a large cross-functional team in a matrixed environment.
• Proficiency in Microsoft Office applications, especially Excel and PowerPoint.

Responsibilities

• Develop an understanding of Balance Transfer and Flex Loan products, including customer needs, the competitive environment, and product operations and customer experience.
• Review analytical dashboards and support ongoing performance monitoring, including competitive intelligence, digital funnel reporting, and channel reporting, to ensure products operate as intended and provide a seamless customer experience.
• Integrate digital funnel analytics and customer journey insights to identify friction points and increase conversion and repeat usage.
• Manage the product roadmap, ensuring cross-functional awareness and alignment and supporting continuous improvement in the Balance Transfer and Flex Loan products and experience.
• Lead, manage, and execute control initiatives with control functions to design, implement, and maintain controls that ensure compliance with internal policies and external regulations.
• Lead optimization efforts, including expanding the marketing-eligible population and identifying and implementing opportunities to improve product conversion, customer experience, and NPS.
• Coordinate and prepare presentations for updates and reviews with senior management and partners.
• Work with cross-functional partners, including Finance, Risk, Analytics, Marketing, and Digital, to execute agreed priorities within operating plans and timelines.
• Support ad hoc management requests.
• Support call center training and sales support.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation, sick leave, and paid holidays
• Learning and development resources
• Resources supporting financial wellbeing and work-life balance
• Eligible employees may receive discretionary and formulaic incentive and retention awards

What This Job Offers

• Job Type: Full-time
• Career Level: Senior