Consumer Portfolio Risk Officer II

Truist Bank•Greensboro, NC

3d•Onsite

About The Position

The Consumer Portfolio Risk Officer II position focuses on strengthening portfolio performance through direct-to-consumer lending activities, including mass affluent banking. This role involves monitoring the direct-to-consumer portfolio across all channels and segments to optimize quality, profitability, and growth. The officer will provide valuable credit insights and actionable recommendations to various leaders, including production, fulfillment, regional management, and default management teams. A key aspect of this role is executing portfolio management activities to ensure comprehensive and systematic risk management, aligning with the Bank's defined risk appetite and framework.

Requirements

Bachelor's degree in Business or related field, equivalent education, or related training
7+ years of large bank experience with emphasis in loan administration and credit risk management
Strong credit and analytical skills
Strong verbal and written communication skills
Knowledge of bank operations/systems, compliance/regulatory issues
Experience in a multi-project work environment

Nice To Haves

Master's degree, equivalent additional education or related training
Graduate of higher level banking school or involvement in industry groups
Experience in multi-project/responsibility environment

Responsibilities

Translate risk appetite into prudent risk processes through effective policies, procedures and limits.
Execute on daily, weekly, and monthly tasks related to portfolio management such as monitoring transactional exceptions, approving charge offs, credit sampling, and conducting QC activities.
Assist in risk management efforts and initiatives such as updating policy and procedures and reviewing portfolio reports for anomalies and elevating findings to leadership.
Provide management observations related to portfolio segment and/or assigned regional loan portfolio in order to achieve planned objectives and identify regional risks and trends. Work closely with regional management to discuss these risks and trends and help develop corrective action plans. Identify lenders that require additional coaching and mentoring. Maintain appropriate documentation.
Establish and maintain mutually supportive relationships with internal and external Retail Community Bank teammates. Duties include, but are not limited to: serve as the primary contact for regional leaders regarding portfolio questions, communicate expectations relating to quality, profitability and growth of the DTC portfolio. Help to instill the Truist credit culture. Raise awareness of key risk management issues to leadership. Serve as an educational resource for retail credit training instructors and coach and mentor DTC teammates as needed through Quality Control reviews.
Monitor problem assets (delinquent loans, non-performing assets, charge offs) to limit losses through regular communication with Special Assets. Execute on the designated process for reviewing/approving charge offs, foreclosures, repossessions and workout loans.
Conduct special projects as requested, such as, guideline reviews for loan products, performance evaluation by channel, and special risk analysis.