Consumer Portfolio Risk Officer II

Truist•Greensboro, NC

3d•Onsite

About The Position

The Consumer Portfolio Risk Officer II position focuses on strengthening portfolio performance through direct-to-consumer lending activities, including mass affluent banking. The role involves monitoring the direct-to-consumer portfolio across all channels and segments to optimize quality, profitability, and growth. This position will provide valuable credit insights and actionable recommendations to various leaders, including production, fulfillment, regional management, and default management teams. The officer will execute portfolio management activities to ensure systematic risk management aligned with the Bank's risk appetite and framework. Specific activities may change, but the core functions involve translating risk appetite into effective policies and procedures, executing daily/weekly/monthly portfolio management tasks, assisting in risk management initiatives, providing management observations and developing corrective action plans, serving as a primary contact for regional leaders, and monitoring problem assets to limit losses.

Requirements

Bachelor's degree in Business or related field, equivalent education, or related training
7+ years of large bank experience with emphasis in loan administration and credit risk management
Strong credit and analytical skills
Strong verbal and written communication skills
Knowledge of bank operations/systems, compliance/regulatory issues
Experience in a multi-project work environment

Nice To Haves

Master's degree, equivalent additional education or related training
Graduate of higher level banking school or involvement in industry groups
Experience in multi-project/responsibility environment

Responsibilities

Translate risk appetite into prudent risk processes through effective policies, procedures and limits.
Execute on daily, weekly, and monthly tasks related to portfolio management such as monitoring transactional exceptions, approving charge offs, credit sampling, and conducting QC activities.
Assist in risk management efforts and initiatives such as updating policy and procedures and reviewing portfolio reports for anomalies and elevating findings to leadership.
Provide management observations related to portfolio segment and/or assigned regional loan portfolio in order to achieve planned objectives and identify regional risks and trends. Work closely with regional management to discuss these risks and trends and help develop corrective action plans. Identify lenders that require additional coaching and mentoring. Maintain appropriate documentation.
Establish and maintain mutually supportive relationships with internal and external Retail Community Bank teammates. Duties include, but are not limited to: serve as the primary contact for regional leaders regarding portfolio questions, communicate expectations relating to quality, profitability and growth of the DTC portfolio. Help to instill the Truist credit culture. Raise awareness of key risk management issues to leadership. Serve as an educational resource for retail credit training instructors and coach and mentor DTC teammates as needed through Quality Control reviews.
Monitor problem assets (delinquent loans, non-performing assets, charge offs) to limit losses through regular communication with Special Assets. Execute on the designated process for reviewing/approving charge offs, foreclosures, repossessions and workout loans.
Conduct special projects as requested, such as, guideline reviews for loan products, performance evaluation by channel, and special risk analysis.

Benefits

medical
dental
vision
life insurance
disability
accidental death and dismemberment
tax-preferred savings accounts
401k plan
10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment
10 sick days (also prorated)
paid holidays
defined benefit pension plan (potential)
restricted stock units (potential)
deferred compensation plan (potential)