Consumer & Mortgage Loan Administrative Assistant, South Bend, IN
About The Position
Responsible for customer outreach to assist in the collection of past due Certificates of Title, missing from Consumer Loan documentation. Advises and consults customers on proper title filing and lien requirements. Assists loan officers with obtaining title documents. Maintains accurate records. Updates tickler system ensuring correct documentation is on file. Collaborates with Consumer Loan Servicing personnel regarding all title related issues. Communicates with BMV and dealerships regarding titles and lien placement. Completes monthly reporting of title status. Regular and predictable attendance is an essential requirement of the position. Responsible for the completion of all compliance training related to the position. Understands all applicable laws and regulations that apply to the position and complies with the requirements. Performs all other duties as assigned.
Requirements
- Great attention to detail and organizational skills.
- Strong communication and interpersonal skills.
- Ability to work independently and collaboratively.
- Proficiency in Microsoft Office.
- High school diploma or GED required.
- Sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear.
- Occasionally stoop or kneel.
- Occasionally lift and/or move up to 10 pounds.
Nice To Haves
- Two (2) years of banking or consumer loan experience preferred.
Responsibilities
- Customer outreach to assist in the collection of past due Certificates of Title, missing from Consumer Loan documentation.
- Advises and consults customers on proper title filing and lien requirements.
- Assists loan officers with obtaining title documents.
- Maintains accurate records.
- Updates tickler system ensuring correct documentation is on file.
- Collaborates with Consumer Loan Servicing personnel regarding all title related issues.
- Communicates with BMV and dealerships regarding titles and lien placement.
- Completes monthly reporting of title status.
- Responsible for the completion of all compliance training related to the position.
- Understands all applicable laws and regulations that apply to the position and complies with the requirements.
- Performs all other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
