Consumer Loan Service Delivery Representative

SchoolsFirst Federal Credit Union • Riverside, CA

1d

About The Position

The Consumer Loan Service Delivery Representative serves credit union Members by providing World Class Personal Service, primarily over the phone, and supporting their consumer lending needs. The role handles consumer lending transactions, submits loan applications for decisions, gathers required loan documents, funds personal loans and credit cards, and provides information and recommendations about consumer lending products and services. The representative contributes to Consumer Lending goals for accuracy and service quality while serving Members in a caring, enthusiastic, professional, and efficient manner.

The position also provides consultative service by assessing Member needs, addressing concerns, making relevant recommendations and referrals, advocating for Members, and escalating calls or requesting assistance as appropriate. The representative maintains confidentiality of credit union and Member records and may communicate with Members electronically. Additional duties include completing other assignments and meeting regulatory compliance and training requirements, including applicable BSA requirements.

Requirements

• High school diploma or GED.
• Less than one year of prior related experience.
• Basic consumer lending product and service knowledge.
• Excellent oral and written communication skills.
• Ability to listen without interrupting, ask questions to clarify and verify information, and recap transactions to ensure understanding.
• Ability to identify essential information, enter information efficiently, meet expected accuracy levels, and summarize transactions clearly and concisely.

Responsibilities

• Answer and process Member consumer lending transaction requests by telephone.
• Submit consumer loan applications for decisions and provide Members with consumer lending information and recommendations.
• Originate, process, and fund consumer loan products, including personal loans and credit cards.
• Request and gather relevant documents from Members, such as registration, income information, and purchase orders; enter transaction data and communicate approximate processing times.
• Prepare loans for funding, ensuring documents and funding terms are correct and applicable forms are properly signed.
• Communicate consumer loan approval and denial decisions to Members and explain requirements for approvals.
• Provide information about consumer lending products and services, including DMV and insurance products, and refer Members to appropriate areas.
• Assess Member needs, identify needs and make recommendations, address concerns, advocate for Members, and escalate calls or seek assistance as appropriate.
• Maintain confidentiality of credit union and Member records; communicate with Members electronically when needed.
• Perform other duties as assigned and comply with applicable regulatory requirements and assigned training, including BSA requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED