Consumer Loan Originations Representative

OceanAir Federal Credit Union • Ventura, CA

just now • $22 - $27

About The Position

At OceanAir, we’re focused on creating a seamless and supportive experience for our members—especially when it comes to their borrowing needs. As a Consumer Loan Originations Representative, you’ll serve as a key point of contact for members, guiding them through the lending process from start to finish while identifying opportunities to support their financial well-being. The primary purpose of this role is to deliver an elevated consumer lending experience while maximizing sales of Credit Union products and services.

Requirements

• Strong verbal and written communication skills with the ability to build rapport over the phone
• Proven ability to multitask, stay organized, and problem solve in a fast-paced environment
• A positive mindset and ability to find solutions in any situation
• Collaborative approach and ability to work effectively within a team
• General understanding of lending practices and regulatory requirements within financial services
• Comfort using technology, including Microsoft Office and internal systems for reporting and cross-selling
• Knowledge of BSA/AML/OFAC requirements (or willingness to learn and complete required training)
• Familiarity with OceanAir products and services (or ability to quickly become knowledgeable)
• High school diploma or equivalent required
• Previous experience in lending, banking, or a sales-driven role preferred
• Demonstrated success meeting or exceeding goals

Nice To Haves

• Spanish bilingual skills are a plus, but not required

Responsibilities

• Originate consumer loans by phone and guide members through the full application process
• Manage and follow up on applications from online channels, ensuring a smooth and timely experience
• Maintain an active pipeline and stay organized with consistent follow-up throughout each stage
• Collect and review application details and supporting documentation (income, employment, identity, collateral, etc.) to ensure accuracy and completeness
• Communicate loan and credit card decisions clearly and professionally, including next steps and answering questions
• Partner with underwriting by communicating stipulations and helping resolve outstanding conditions
• Guide members through funding and closing steps, including documentation, title and lien requirements, and payment setup
• Document all activity accurately within lending systems/CRM, including notes, updates, and communication history
• Build strong relationships with members and recommend products and services that meet their individual needs
• Support sales goals by identifying opportunities for additional products and services
• Maintain high-quality member service while meeting call and productivity expectations
• Identify and escalate any fraud concerns or red flags in accordance with procedures

Benefits

• You’ll be part of a team that values connection, service, and helping members reach their financial goals—all while building your own skills and career in lending.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED