Consumer Loan Assistant

Service First Federal Credit Union•Sioux Falls, SD

About The Position

The Consumer Loan Assistant will play a crucial role in supporting the Consumer Loan Department by assisting members throughout the loan application process. This position requires excellent customer service skills, attention to detail, and a thorough understanding of consumer loan products.

Requirements

High School diploma or equivalent
Minimum of 1 years of experience in a financial services or lending environment, preferably in a credit union.
Strong knowledge of consumer loan process, products and related regulations.
Excellent customer service and communication skills, both written and verbal.
Proficient in Microsoft Office Suite and loan processing software.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks efficiently.

Nice To Haves

Associate's or Bachelor’s degree in finance, business, or a related field is preferred.
Bilingual Loan Assistant positions available (The Bilingual Loan Assistant position requires being fluent in both written and oral communication in English and Spanish)

Responsibilities

Entering loan notes on members’ accounts and setting up autopay.
Provide a variety of support duties related to the lending function over the phone, e-mail, or chat.
Answer basic member questions for the loan department professionally and courteously. Answer questions, provide information, and/or route calls to the appropriate PFO.
Mail or email information to members and prospective members.
Ensure that loan files contain documents with proper signatures, dates, and other relevant data.
Maintain accurate and complete files and records. Vaulting and/or scanning in work in a timely/ accurate manner to avoid undue deletions and member issues. Ensure accuracy and completenessof work.
Complete GAP claims, MBP cancellations, loan payoffs, and total loss claims.
Tracks, accepts and releases Titles for collateral. Process total loss payoffs within DDI.
Monitors insurance policies and manages the forced place insurance program (CPI)
Credit Life and Credit Disability Claims. Process, track, and post payments
Process transaction reversal and similar requests
Skip Pay Processor
Assist Member Engagement Team with lending responsibilities and reports
Provide administrative assistance to the loan officer and staff, including updating loan data in the credit union’s computers, processing letters, and assembling documentation for member loans.
Communicates regularly with the interrelated departments within the credit union.
Other duties as assigned