Consumer Loan Officer

Altura Credit Union•Riverside, CA

6d•Onsite

About The Position

As a Consumer Loan Officer, you will provide excellent member experience, internal and external, while acting as the main point of contact throughout the application process by phone. You will be responsible for originating consumer loan applications, reviewing applications in-progress, and communicating denial reasons by phone. This role involves analyzing and processing member requests for consumer lending transactions, including submitting loan applications, and accurately performing tasks associated with the origination, processing, and funding of consumer loan products like personal loans and credit cards. You will also request and gather relevant documentation, prepare loans for funding, and communicate all loan decisions while advising members on specific requirements for approval. Additionally, you will maintain a working knowledge of consumer lending products and identify member needs to make proactive recommendations. You will act as a subject matter expert when handling inbound inquiries regarding the consumer lending lifecycle and follow-up via telephone and electronic correspondence.

Requirements

High School diploma or equivalent.
Min 3-5 years sales in Consumer Lending/ Financial Industry experience
Record of performance that highlights positive employee relationships, teamwork, initiative, and personal excellence.
Effective organizational skills.
Management of high-volume pipeline.
Accurately calculate and verify income.
Extensive knowledge of credit reports.
Critical thinking skills.
Ability to submit complete loan packages to funding.
Experience with documenting follow up processes.
Excellent written and verbal communication skills.
Background in achieving and exceeding Sales goals.
Knowledge of DMV paperwork.

Responsibilities

Analyze and process Member requests for consumer lending transactions, including submitting loan applications.
Accurately perform tasks associated with the origination, processing, and funding of consumer loan products (e.g., personal loans and credit cards).
Request and gather relevant documentation such as income verification, registrations, and purchase orders.
Prepare loans for funding by ensuring all documents and terms are correct and forms are properly executed.
Communicate all loan decisions (approvals and denials) and advise Members on specific requirements for approval.
Provide services by assessing Member needs and addressing their financial concerns.
Maintain a working knowledge of consumer lending products, including DMV and ancillary products such as GAP, MBI coverage and Debt Protection.
Identify Member needs and make proactive recommendations for products and services, including referrals to Affiliate services such as Auto Expert.
Convey accurate information regarding processing times and product details.
Act as a subject matter expert when handling inbound inquiries regarding the full consumer lending lifecycle, including new applications, status updates for loans in progress, and detailed explanations of adverse action (denial) reasons.
Follow-up via telephone and electronic correspondence to review loan decisions, provide guidance on next steps, and facilitate the collection of supplemental documentation required for final approval.