Consumer Loan Officer

UFCU•Austin, TX

2d•Onsite

About The Position

The Consumer Loan Officer (LO) delivers an exceptional Member experience by maintaining the accuracy, integrity, and quality of lending services to optimize Members’ financial health. The Consumer LO leverages critical thinking, problem solving, and high Member contact in their daily work, using their expertise and product knowledge to provide the correct consumer lending products that best fit the Member’s needs. This role fully analyzes each loan application and all required lending documents to fulfill loan closings. The Consumer LO maintains updated industry and regulatory knowledge and uses effective assessments of financial needs to create and deliver compliant, mutually beneficial, value-added consumer lending solutions. With superior sales skills and product knowledge, the Consumer LO increases Member retention, product penetration, and profitability.

Requirements

Expert knowledge of consumer lending products, regulations, services, and process.
Basic knowledge of consumer credit laws and regulations related to loan products.
Competence using Microsoft Office Suite products.
Strong influential and consultative sales skills.
Strong analytical and creative problem-solving skills and attention to detail.
Exceptional interpersonal, spoken, and written communication skills, with the ability to communicate effectively with borrowers and colleagues.
Excellent customer service skills and ability to quickly establish rapport and trust over the telephone and via email.
Ability to use loan origination software to efficiently perform job functions.
Strong results orientation; able to consistently meet or exceed goals.
Ability to effectively multi-task and excel in a high-stress environment.
Ability to manage time effectively and handle high volume of inbound leads.
Ability to present ideas and thoughts clearly and concisely.
Ability to deliver presentations with persuasiveness and confidence.
High school diploma or equivalent
Minimum of three (3) years of general sales or customer service experience
Experience in loan application entry and application review
Experience working with changing priorities and deadlines
Must be bondable

Nice To Haves

Bachelor’s degree in business, finance or related field
Minimum of three (3) years of experience in financial products sales
High-volume call center experience
Credit Union or financial industry experience
Bilingual in English and Spanish

Responsibilities

Demonstrate unsurpassed commitment to exceptional Member service and teamwork with each encounter, often going beyond the Member’s initial need or concern.
Provide timely and accurate information, responses, and decisions to internal and external Members.
Display strong written, spoken, listening, and interpersonal communication skills by clearly and effectively communicating with Members and staff, including timely follow-up on open items.
Actively seek opportunities to maximize loan volume by demonstrating a strong results orientation and superior application quality.
Consistently follow up on applications to maximize the number approved/funded.
Use strong influential and consultative sales skills, analytic ability, and knowledge of UFCU’s ancillary products and services to enhance the quality and depth of Member relationships, thereby increasing Member retention, product penetration, and profitability.
Accurately review, calculate, and confirm income, tax returns, and financial statements.
Work with Underwriters to determine appropriate next steps and additional information needed for loan approval.
Provide guidance on sources of income that may be included in loan application.
Analyze all application and loan documentation, verify completeness and accuracy of files and communicate responses to Members, staff, dealers, and others in a courteous and timely manner.
Provide Member with correct loan documents and disclosures, process loans with accuracy and efficiency.
Independently ensure that all stipulations set forth by Underwriter are fulfilled appropriately.
Perform all needed follow-up with Member or other parties to act on stipulations to completion.
Identify and escalate any issues of risk or fraud to the appropriate Lending team members.
Collaborate with various team members within the lending department and across the organization.
Apply a commitment to excellent Member service and strong interpersonal skills to build and maintain positive relationships with team members, internal partners, and various vendors.
Maintain professional, clear, and effective spoken and written communication with Members, potential Members, business partners and staff; consistently exhibit tact and diplomacy in all communication.
Provide prompt follow up to resolve problems and/or respond to inquiries; provide updates or correct audit errors within an allotted appropriate time.
Follow up on applications to ensure funding occurs in a timely manner.
Demonstrate a commitment to ongoing learning and development through various means to ensure role competency.
Maintain current knowledge of industry trends and regulatory updates.
Possess superior technical skills and actively seek opportunities to improve skillset.
Adhere to all company policies, procedures, and business ethics codes.
Complete required regulatory training as assigned.
Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to the role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.