Consumer Loan Hub Center Manager (Centralized Lending Manager)

First Commerce Credit Union • Tallahassee, FL

1d

About The Position

First Commerce Credit Union is seeking a strategic, results-oriented Consumer Loan Hub Center Manager to lead its centralized lending operations. The role is responsible for driving the Consumer Loan Hub’s sales, service, governance, and profitability while coaching a high-performing sales and processing team and delivering strong member experiences. The manager will streamline operations, support compliance across consumer, indirect, and Commerce Connect loan processing, and use performance metrics to identify opportunities and implement improvements. The position also involves championing service standards, fostering accountability and team spirit, collaborating across functions, resolving escalations, and keeping current with lending policies, regulatory changes, and industry best practices. The credit union describes its culture as grounded in integrity, innovation, and service excellence, with opportunities for employee growth and advancement.

Requirements

• At least 5 years of financial services experience, with a strong background in lending and sales.
• Demonstrated success in individual sales performance, team leadership, and mentoring.
• Deep knowledge of banking operations, regulations, and credit union products.
• Exceptional communication, decision-making, and organizational skills.
• A proactive, flexible, and results-oriented mindset.

Responsibilities

• Lead and elevate the Consumer Loan Hub’s sales, service, governance, and profitability.
• Coach and inspire the sales and processing team to meet goals and deliver excellent member experiences.
• Streamline operations and ensure compliance across centralized consumer, indirect, and Commerce Connect loan processing.
• Analyze performance metrics, identify opportunities, and implement strategies to improve results.
• Champion service standards and foster teamwork, accountability, and excellence.
• Collaborate cross-functionally and resolve escalations diplomatically.
• Communicate clearly and confidently.
• Stay current on lending policies, regulatory changes, and industry best practices.

Benefits

• Competitive compensation reflecting experience and impact.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Generous paid time off.
• Paid holidays.
• Employee assistance programs.
• Ongoing training and professional development.
• Career advancement opportunities.
• Supportive team environment.
• $500 referral bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed