Consumer Lending Servicing Specialist

Cyprus Credit Union•West Jordan, UT

10d

About The Position

We are hiring a Consumer Lending Servicing Specialist. This role plays a key part in supporting lending operations and ensuring members receive accurate, timely, and professional service. The specialist will assist with various loan servicing functions, including researching and resolving loan issues, processing corrections and adjustments, and maintaining loan records after closing. Regular communication with members and internal teams is required to answer questions, resolve discrepancies, and ensure a smooth lending experience. Tasks include handling payment issues, processing refunds, and reviewing loan files for accuracy and compliance, all with attention to detail and ownership. The role requires thriving in a fast-paced environment with shifting priorities, maintaining organization, and follow-through. Monitoring reports, reviewing loan data, and ensuring processes align with internal policies and regulatory requirements are also key. Strong problem-solving skills and professionalism are essential to create a positive member experience and support the Consumer Lending team's success.

Requirements

High school diploma or equivalent
One to two years of lending, banking, or related experience preferred
Knowledge of loan servicing processes and financial products
Strong attention to detail and analytical skills
Excellent communication and member service skills
Ability to manage multiple priorities and stay organized
Proficient computer and typing skills
Strong problem solver with a keen eye for detail
Pride in accuracy and providing excellent service
Organized, dependable, and able to work both independently and as part of a team

Responsibilities

Assist with a variety of loan servicing functions
Research and resolve loan issues
Process corrections and adjustments
Maintain loan records after closing
Communicate with members and internal teams to answer questions and resolve discrepancies
Handle payment issues
Process refunds
Review loan files for accuracy and compliance
Monitor reports
Review loan data
Ensure all processes align with internal policies and regulatory requirements