Consumer Lending Sales Specialist - Full Time

Purpose Financial•Grand Rapids Charter Township, MI

2d•Onsite

About The Position

The Consumer Lending Sales Specialist (CLSS) is a performance-based, hands-on role focused on delivering exceptional customer service while achieving individual and branch sales goals. The position requires attention to detail, strong customer service skills, and a passion for sales and customer acquisition. The CLSS contributes to branch success by meeting management-defined performance metrics and participating in marketing and collection efforts. All responsibilities must be performed in compliance with federal and state regulations and established company policies, procedures, and practices. The role includes acquiring customers through storefront and online channels, presenting financial solutions that fit customer needs, managing customer relationships throughout the loan lifecycle, and educating customers about loan products and terms. The specialist also supports branch financial objectives, maintains accurate records and cash controls, conducts and documents collection activities, follows loss-prevention standards, and collaborates with colleagues to support branch success. The position requires a high school diploma or equivalent. Sales and/or customer service experience is required. The role involves physical activity, including standing for extended periods, occasional sitting, walking, bending, lifting, and cleaning. A valid driver's license and access to insured, reliable transportation are required, as travel within the division may be needed for marketing, staffing, special events, and banking. Schedules may change to meet business needs, and overtime may be required.

Requirements

High school diploma or equivalent.
Sales and/or customer service experience, or equivalent experience.
Strong math skills, including the ability to count cash.
Professional verbal communication skills, by phone and in person.
Ability to read, write, evaluate, and apply complex and detailed information.
Ability to work alone on occasion.
Ability to interact professionally and exhibit appropriate social skills.
Ability to negotiate payment terms and effectively communicate loan requirements.
Ability to understand and ensure compliance with applicable policies, procedures, and laws.
Ability to use computer programs required to process customer transactions.
Ability to follow procedures in the normal course of business.
Ability to develop and maintain business relationships.
Valid driver’s license and access to insured, reliable transportation.
Must be at least 18 years old, except 19 in Alabama; eligible to work in the United States; and able to successfully complete post-offer screening, including a criminal background check and Motor Vehicle Report.
Ability to travel within the division and to be physically present at and complete the position’s physical requirements at any branch within the division.

Nice To Haves

Some college.
One year of experience in one or more of sales, retail, banking, or collections.
Bilingual Spanish.

Responsibilities

Drive customer acquisition through storefront and online channels using sales tools and marketing techniques.
Deliver an exceptional customer experience while managing a growing consumer loan portfolio.
Present tailored financial solutions that align with customers’ goals and needs.
Build and maintain customer relationships throughout the loan lifecycle.
Educate customers on loan terms, conditions, and product features.
Execute and track community marketing initiatives to generate growth.
Demonstrate company core values and purpose while building trust with customers and staff.
Support branch financial objectives and performance metrics.
Adhere to company policies and state and federal regulations.
Maintain accurate cash controls and security procedures.
Maintain precise customer documentation and transaction records.
Conduct and document collection activities.
Follow Loss Prevention (LP) Standards.
Foster a positive team environment and support colleagues in enhancing the customer experience.
Participate in branch initiatives and contribute to branch success through teamwork.
Travel within the division for marketing, staffing, special events, and banking responsibilities as needed.
Maintain regular and punctual attendance; work overtime when required.