Consumer Lending Auto Titles Manager

FourLeaf Career • Bethpage, NY

6d

About The Position

The Consumer Lending Auto Titles Manager leads the daily operations of the title department, ensuring all vehicle titles are accurately inventoried, processed efficiently, and compliant with state and federal regulations. This role is responsible for managing a team of title specialists and fostering strong relationships with external vendor partners to support seamless title processing and service excellence.

Requirements

• 5 years’ experience focused on auto title processing.
• Minimum of 2 years in a leadership role.
• Proficient in Excel, PowerPoint and Word.
• Proficient in Velocity, DNA and ARCos systems

Nice To Haves

• College Degree Preferred.
• Experience with dealerships preferred.

Responsibilities

• Manage a team of title clerks by providing ongoing training, mentorship, and performance evaluations to ensure high levels of accuracy and productivity.
• Supervise the end-to-end processing of vehicle titles, ensuring strict adherence to all state and federal regulations.
• Serve as the primary liaison with lienholders, state motor vehicle departments, dealerships, and third-party vendors to facilitate title transfers and resolve complex issues.
• Implement and maintain a robust title inventory and filing system to ensure all titles are accurately tracked and accounted for.
• Investigate and resolve title-related discrepancies, including missing documents, incorrect information, and lien release challenges.
• Track and report on daily service levels, including staffing efficiency, response times, and task volumes by monitoring queues, phone activity, and workflow metrics.
• Partner with senior leadership, servicing teams, and cross-functional departments to identify and implement strategies that drive operational improvements.
• Collaborate with the compliance team to support title audits and ensure regulatory standards are consistently met.
• Lead and support testing initiatives related to core system upgrades, updates, and process enhancements to improve operational efficiency.
• Ensure timely updates to Standard Operating Procedures (SOPs), and develop new SOPs as needed to reflect evolving processes and best practices.

Benefits

• medical, dental, and vision coverage
• life and disability insurance
• voluntary benefit programs
• a 401(k) plan with employer match
• reimbursement and wellness programs
• an annual performance-based bonus
• Tuition and fitness reimbursement programs
• Flexible work options
• Volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree