Consumer Lending Titles Processor

FourLeaf Career•Bethpage, NY

About The Position

The Consumer Lending Titles Processor is a key member of the Consumer Servicing team, responsible for ensuring a smooth and efficient end-to-end title process for vehicle loans and leases. This role involves processing paid-in-full reports, handling title rejections, managing incoming loan packages and perfected titles, and preparing member title documents. In addition to administrative duties, the position supports both inbound and outbound member and vendor service calls.

Requirements

High School Diploma or GED.
2 years of experience focused on auto title processing.
Proficient in Excel and Word.
Strong analytical and problem-solving skills.
Excellent communication and people skills.
Proficient in Velocity, DNA and ARCos systems.
Experienced in work with dealerships and third-party vendors.

Responsibilities

Perform inventory of new titles to ensure they are complete and accurate with proper owner and lienholder information.
Manage daily processing of paid-in-full reports to ensure timely and appropriate title and lien releases.
Review daily file audits and complete follow-up tasks to resolve issues and support lien perfection, which may include interacting with DMV, dealers and vendors.
Resolve incoming inquiries and escalation issues courteously and professionally via phone and electronic communication.
Prepare all documentation for lease buyout packages and provide to members.
Guide members through the title transfer process for lease buyouts.
Collaborate with cross-functional teams to deliver exceptional service to members, vendors, and dealers by ensuring the prompt release of titles and liens.
Support additional projects and responsibilities as assigned by management, such as testing system enhancements and updating standard operating procedures (SOP’s).