Consumer Lending Manager

Millbury Federal Credit•Millbury, MA

1d•$78,000 - $83,000•Onsite

About The Position

The Consumer Lending Manager assists Loan Operations and Retail Banking staff with the day-to-day lending process. This role manages the consumer loan LOS system, rate sheets, invoice reconciliation, quality control, and policy/procedure adherence. The manager is responsible for approving or denying consumer loans according to MCU loan policy and tier levels, as well as overseeing daily on-time funding and dealer interactions.

Requirements

High school diploma or G.E.D. required; associate or bachelor’s degree or equivalent combination of education and experience in loan operations management.
Minimum of 5-8 years of experience in loan origination, indirect lending, underwriting, and production, preferably in a banking environment.
Demonstrated management/leadership experience
Proficiency in Microsoft Office applications, specifically Excel and Word.
Knowledge of various loan systems.
Consumer lending background.
Be Safe Act compliant and registered on NMLS
Ability to meet deadlines and display attention-to-detail.
Sound verbal and written communication skills.

Responsibilities

Approve / deny loans from all branches and origination sources.
Answer questions by phone or email regarding processing, documentation, and loan closings in accordance with MCU policy and procedure.
Review denied loans on a monthly basis ensuring compliance with lending policy and procedure.
Perform a post-closing review of closed loans and tracks and report finding back to the Sr. Vice President of Retail Banking & Operation and the Sr. Vice President of Consumer Credit monthly; work with staff to train and rectify errors when required.
Maintain lending software and perform, when necessary, software updates and maintain rate pages / tables.
Train staff on use of software.
Process Mass Save Heat Loans and coordinate with staff to close loans.
Originate process and close applications when necessary.
Comply with federal and state regulations as applicable.
Train staff on changes to consumer loan products as well as consumer add-on products such as life and disability insurance, GAP, and Mechanical Breakdown.
Process employee loan requests for confidentiality in conjunction with HR and auditing purposes.
Prepare monthly reports as required.
Reconcile consumer- and indirect-loan-related invoices as required.
Maintain Consumer Loan policy and procedures for annual approval as required.
Review monthly and report quarterly to manager on website accuracy for consumer lending products.
Initiate GAP Ins. claims.
Engage in daily approval / concurrence and funding of indirect auto loans including document review, ACH preparation, and payoff reconcilement.
Manage the Consumer Loan Clerk Indirect Funding Specialist, including annual review process.
Manage workflow and staffing levels to ensure coverage for indirect funding process.
Work closely with management and third-party administrator of indirect lending program.
Rate surveys as required.
Be Safe Act compliant and registered on NMLS.
Perform other duties as assigned.