Consumer Investments Region Executive - Manhattan/NJ Region

Bank of America•Melville, NY

6d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Consumer Banking & Merrill Edge Region Executive will have responsibility for developing and executing local strategies and tactics that drive client experience, client relationships and operational excellence at the region, market and financial center levels. They will focus on developing and executing client-driven region strategies to drive operational excellence and client-deepening strategies, while adhering to regulatory, securities and supervision laws, policies and procedures. This leader is responsible for ensuring operational excellence across the region, owning client experience, building a client-centric culture across financial centers and collaborating with partners across the organization to achieve operational and performance excellence. The leader should be able to build partnerships across the organization, integrate and drive strategic management, and have experience in coaching and developing managers to deliver a client relationship oriented culture. The team managed will be comprised of Market Leaders. This role is a fully registered position with supervisory responsibility and will comply with all rules and regulations for registered and non-registered employees when coaching performance and behaviors. Series 7, 66, 9 & 10 (or equivalent) licenses are required.

Requirements

Series 7, 66 Supervisory Licensed: 8 (or 9 and 10 combined) or a Series 4, 24, and 53
10 years of management experience
Experience managing large geography and multi-state teams
Proactively builds trusted relationships with key partners/clients
Ability to be a change agent and work in a fast paced environment
Experience managing region strategy and controlling a budget
Can quickly learn partner’s business, priorities and challenges and execute
Can attract, recruit and retain an effective management team
Exercises good judgment and experience to make timely and effective decisions
Projects enthusiasm, optimism, and determination
Communicates clearly and effectively at all levels
Communicates strategic business plans and tactical goals to team members
Travel required: Will vary depending on geography

Nice To Haves

Undergraduate college degree
Experience leading other managers
Skills: Coaching
Customer and Client Focus
Leadership Development
Risk Management
Talent Development
Business Operations Management
Customer Service Management
Decision Making
Executive Presence
Sales Performance Management
Critical Thinking
Performance Management
Process Performance Management
Recruiting
Result Orientation

Responsibilities

Understand the overall company strategy and translate that into local region strategy
Drive the adoption and execution of client deepening and relationship processes, including relationship deepening, coaching process and lead management to achieve region goals while ensuring compliance with regulatory, securities and supervision laws, policies and procedures
Manage region operations/risk and client experience performance and ensure acceptable performance in all key performance indicators; leverage relevant tools and reports to monitor and manage performance (OPRT, Voices, etc.)
Execute consistently through formalized management routines
Lead team of licensed or unlicensed Market Leaders (MLs) depending on business need
Coach the MLs and provide feedback to improve market and region performance
Coach MLs to identify risk and service opportunities for improvement by analyzing key performance indicators and inspecting associate behaviors across all roles within the financial centers
Collaborate with business partners to leverage best practices and breakthrough strategies to exceed goals and to drive process improvement
Attract, retain and develop talent to increase bench strength, improve productivity, proficiency and market position
Manage integration of roles in the financial center
Provide regulatory supervision for registered team, when applicable.
Lead supervisory oversight and manage operational excellence; ensure adherence to operational and regulatory requirements, securities and supervision laws, and policies and procedures; hold leaders accountable for financial center management and inspection processes
Foster a client-centric environment across all financial centers by holding leaders accountable for delivering an exceptional and consistent client experience
Ensure alignment of financial center resources to serve the core financial needs of clients
Receive and handle client escalations and ensure enterprise complaints tracking process is executed
Implement effective performance management including goal setting, incentive, and other reward and recognition mechanisms.
Ensure integration, alignment and effective partnerships with financial center operations, wealth management, consumer lending, small business and enterprise practices
Establish team performance plan and business objectives maintaining bank and broker/dealer policies and procedures; achieve business goals as outlined in the team performance plan and business objectives
When applicable, responsibilities associated with leading licensed associates will include: RE will act as registered principal of licensed bankers and supervisor of the Office of Supervisory Jurisdiction (“OSJ”). Delegate authority for supervisory activities through the Designation of Duties (“DoD”) to a series 8 or 10 licensed teammate
Manage the Office of Supervisory Jurisdiction with the assistance of one or more Administrative Managers and, where applicable, other Supervision personnel.