Consumer Investments Performance Manager

Bank of America•Hunt Valley, MD

5d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impacting the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Performance Manager will create competitive performance plans to achieve and exceed market objectives. Provide timely feedback to Market Manager on Client Experience and Market strategy opportunities. Analyze and share trends to identify opportunities to deepen client relationships. Improve workforce effectiveness and productivity by applying talent analytics to hiring, resource planning, performance management, and top talent retention. Support focused client relationship care training to improve banker and specialist performance with effective, professional representation of brand and offerings. Gather associate feedback and customer insights on messages, offers, merchandising, and collateral to improve awareness of offerings and elevate the client experience. Lead and/or participate in routines with region and/or market level partners across LOBs and drive day-to-day integration with these teams (i.e GWIM, Small Business and Home Loans) Meet regularly (virtually or in person) to observe center based Financial Solutions Advisors (FSA) activities, meet with leaders within the division and coach as needed Monitor reporting and identify gaps/opportunities. Support effective on-boarding, training, and continuing education of FSAs. Help reinforce compliance, supervision, and provide risk management support for Division and Leadership. Support leaders in implementing effective performance management strategies including reward and recognition mechanisms.

Requirements

Series 7, 66 Supervisory Licenses of an 8 or (9 and 10 combined) or possess a Series 4, 24, and 53
Proven track record of coaching and improving performance in others
3+ years leading, coaching, and managing high performing sales teams within the financial services industry
Proven ability to drive integration across products and drive results through superior delivery and sales management
Proactively builds trusted relationships with key partners/clients
Ability to be a change agent and work in a fast-paced environment
Experience in building effective client-minded sales strategies which impact the business line
Projects enthusiasm, optimism, and determination
Communicates strategic business plans and tactical sales goals clearly and effectively at all levels
Series 7, 66, 9 &10 (or equivalent) licenses are required.

Responsibilities

Create competitive performance plans to achieve and exceed market objectives.
Provide timely feedback to Market Manager on Client Experience and Market strategy opportunities.
Analyze and share trends to identify opportunities to deepen client relationships.
Improve workforce effectiveness and productivity by applying talent analytics to hiring, resource planning, performance management, and top talent retention.
Support focused client relationship care training to improve banker and specialist performance with effective, professional representation of brand and offerings.
Gather associate feedback and customer insights on messages, offers, merchandising, and collateral to improve awareness of offerings and elevate the client experience.
Lead and/or participate in routines with region and/or market level partners across LOBs and drive day-to-day integration with these teams (i.e GWIM, Small Business and Home Loans).
Meet regularly (virtually or in person) to observe center based Financial Solutions Advisors (FSA) activities, meet with leaders within the division and coach as needed.
Monitor reporting and identify gaps/opportunities.
Support effective on-boarding, training, and continuing education of FSAs.
Help reinforce compliance, supervision, and provide risk management support for Division and Leadership.
Support leaders in implementing effective performance management strategies including reward and recognition mechanisms.
Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data-based decision making and continuous improvement.
Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Assesses talent and builds bench strength for roles across the organization.
Delivers results by effectively prioritizing, inspecting and appropriately delegating teamwork.