Consumer Direct Loan Officer
About The Position
The Consumer Direct Loan Officer is responsible for handling inbound requests, building rapport with the customer, determining the customer's needs, taking applications, and quoting fees and interest rates. This role involves educating clients about the mortgage and home buying process, engaging with them to understand their needs and present tailored solutions, and explaining the various mortgage programs available. The officer will counsel clients on positioning for success as a home buyer, advise on opportunities to improve their financial situation, and guide them in choosing the best mortgage. They will also issue accurate preapprovals supported by documentation, provide timely quotes, and communicate with referral partners and transaction stakeholders. Participation in weekly pipeline reviews with processing is also a core responsibility.
Requirements
- NMLS license or willingness to obtain
- Knowledge of agency (Fannie, Freddie) government (FHA & VA) and DPA as well as non-QM /portfolio mortgage programs
- Experience with POS (Glyde/Blend), LOS (Encompass), and CRM (TE)
- Familiarity with Dialpad phone system and Mortgage Coach preferred
- Excellent people skills
- Excellent verbal and written communication skills
- Ability to multi-task in a very fast paced environment
- High School Diploma or equivalent required
Nice To Haves
- Familiarity with Dialpad phone system
- Familiarity with Mortgage Coach
Responsibilities
- Handle inbound requests
- Build rapport with the customer
- Determine the customer's needs
- Take applications
- Quote fees and interest rates
- Educate clients about the mortgage and home buying process
- Engage with prospective and existing clients to understand their needs and present tailored solutions
- Explain the various types of mortgage programs available
- Counsel about ways to position the client for success as a home buyer
- Advise about opportunities to improve the clients financial situation
- Guide clients in choosing the mortgage that is best suited to their needs and qualifications
- Issue accurate preapprovals supported by documentation
- Provide timely quotes to customers and educate them about the process to ensure an exceptional client experience
- Communicate with referral partners and transaction stakeholders
- Participate in weekly pipeline reviews with processing
Benefits
- Medical
- Dental
- 401k with employer match
- Paid Time Off
- Volunteer Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
