Consumer Debt Resolution Specialist

Fiserv•Coral Springs, FL

6d•Hybrid

About The Position

As a Consumer Debt Resolution Specialist, you will be responsible for collecting delinquent consumer debt via telephone in a fast-paced call center environment. Using both manual dialing and automated dialing systems, you will engage with customers regarding outstanding account balances, negotiate payment arrangements, and help customers find financial solutions. This position follows a Monday-Friday schedule and requires flexibility to work three onsite shifts: 8:00 AM - 5:00 PM and two late shifts: 1:00 PM - 10:00 PM. Employees become eligible for work-from-home privileges after 90 days, with the two late shifts worked remotely.

Requirements

High School Diploma or equivalent.
Minimum of two years of customer service experience, preferably in a collections, call center, or sales environment.
Knowledge of applicable laws related to the debt collection industry.
Proficiency with computer systems and database management.
Strong work history with a proven record of job stability.
Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas, including but not limited to F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidates requiring sponsorship now or in the future, will not be considered for this role.

Nice To Haves

Experience with the CUBS system.
Extensive knowledge of collections regulations, including the Fair Debt Collection Practices Act.
Previous experience in bank collections, credit card collections, mortgage collections, medical collections, or commercial collections.
Ability to negotiate repayment plans effectively.
Strong problem-solving skills to resolve billing issues.
Proficiency in Microsoft Office.

Responsibilities

Collect debts via telephone in a call center environment, either manually or using an automatic telephone dialing system, to contact merchants regarding their outstanding accounts.
Ensure that collections are conducted in compliance with all applicable regulations and internal performance standards to meet or exceed personal and/or departmental objectives.
Establish rapport with merchants to overcome objections and negotiate payment of debts.
Document all discussions and actions in a tracking system or database.
Confirm payment arrangements and finalize calls.
Work on special projects as assigned.
Recover overdue payments on accounts.
Collaborate with debtors to establish repayment plans and encourage alternative payment solutions.
Address customer issues and complaints related to billing.
Maintain thorough documentation of all discussions and actions.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being.
Paid holidays and generous time-off policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra efforts with points used for rewards.
Eight Employee Resource Groups to foster a collaborative culture.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Retirement planning and discounted shares through the Employee Stock Purchase Plan.
Medical, dental, vision, life, and disability insurance options available from day one.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave