Consumer Collector

PSECU•State College, PA

4d•Onsite

About The Position

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on... The Consumer Collector is responsible for conducting collection functions to reduce overall delinquency and prevent losses. Consumer Collectors will work to proactively reduce delinquency in the unsecured loan portfolio in accordance with the Credit Union’s policies and procedures while maintaining compliance with all state and federal collection laws and regulations. This position performs outreach to members with delinquent unsecured loans, and other departmental duties including but not limited to charge-off loan processing, settlement maintenance, loan modification processing, account maintenance, and other unsecured account functions.

Requirements

High School (Required)
Any equivalent combination of experience and education.

Responsibilities

Handles incoming member contacts (calls, emails, etc.) and makes outbound calls.
Processes legal collections work.
Remains proficient in various areas of collections.
Manages delinquent accounts according to Collection Policy and Procedures.
Analyzes and maintains past-due consumer loans to prevent further delinquency.
Researches and analyzes accounts using collections software and other sources.
Counsels members on reduced and deferred payments.
Ensure compliance with relevant laws and regulations and manage risks within assigned responsibilities.
Ensures satisfactory work production with third-party vendors.
Assist in training new staff.
Other duties as assigned.